We have an open investigation about this issue and our product engineers are currently working to fix it. Take note that you'll have to clear the browser's cache once the issue is resolved.
Meanwhile, you can provide your employees with a paper copy of their pay stub. Before printing it, let's set up your printing preferences to print plain paper stubs. Please follow the steps below:
Once done, you're now ready to print it. Here's how:
Also, I'd suggest reaching out to our Payroll Specialists to add you as one of the affected users. Here's how to contact them:
I'm always here to help you when you need help with QuickBooks Online Payroll.