cancel
Showing results for 
Search instead for 
Did you mean: 
Not applicable

Have an employee trying to see her payroll information on View My Paycheck and it keeps telling her to refresh the page - why won't it load her information?

 
1 Comment
Highlighted
Moderator

Re: Have an employee trying to see her payroll information on View My Paycheck and it keeps telli...

Hi glendaterrell2,

 

We have an open investigation about this issue and our product engineers are currently working to fix it. Take note that you'll have to clear the browser's cache once the issue is resolved.

 

Meanwhile, you can provide your employees with a paper copy of their pay stub. Before printing it, let's set up your printing preferences to print plain paper stubs. Please follow the steps below:

 

  1. Go to the Settings icon.
  2. Click Payroll Settings.
  3. Select Paycheck Printing in the Preferences section.
  4. Select Plain paper stubs.
  5. Then, OK.

 

Once done, you're now ready to print it. Here's how:

  1. Go to Workers on the left panel.
  2. Click Employees.
  3. In the My Payroll section, select Paycheck List.
  4. Then, select the paycheck you wish to print.
  5. Then, select Print.

 

Also, I'd suggest reaching out to our Payroll Specialists to add you as one of the affected users. Here's how to contact them:

 

  1. Click Help (?).
  2. Click Contact us.
  3. Enter a short description of your concern (Employee can view their payroll info).
  4. Then, click Let's Talk.
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

 

I'm always here to help you when you need help with QuickBooks Online Payroll.

Need to get in touch?

Contact us