Hi @connieb824,
I'm here to provide the steps you need to delete a client's payment in QuickBooks Online (QBO).
The steps we need to take will depend on how you recorded the payment. If it's through an invoice, follow the steps below:
- Highlight the Sales tab.
- Select Invoices.
- Locate the invoice in question, then click the Edit (pencil) icon.
- Under Payment Status, tap the link. It should say X payment made (amount).
- On the popup window that appears, hit the link under Date.
It will bring you to the Receive Payment window. Scroll down, then press the Clear Payment button.
If it's a sales receipt instead, go with these steps:
- Click the Sales tab.
- Select All Sales.
- From the Filter menu, choose Sales Receipts as the Type.
- Hit Apply.
- Locate the sales receipt in question, then click to open it.
- Tap the More menu, then select Delete.
- Press Yes to confirm.
For additional insight, take a look at this article: Void or delete transactions in QuickBooks Online. It has a short explanation of when you should void or delete a transaction.
Tag me if you have other concerns that you need help with. Leave a comment below, and I'll get back to you.