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davidhakesloggin
Level 1

I am getting an error message stating that my payroll account needs attention. that as of 02/14/2020 you were unable to process my payment for payroll.

 
1 Comment 1
JasroV
QuickBooks Team

I am getting an error message stating that my payroll account needs attention. that as of 02/14/2020 you were unable to process my payment for payroll.

Hello there, @davidhakesloggin.

 

I'd like to help and get this sorted out. However, it'll require me to check your account which we can't do in the Community for security reasons.

 

I suggest contacting our payroll support team. From there, they'll be able to check your payment history and further investigate this. Here's how to reach them in your QuickBooks Desktop (QBDT):

  1. Go to the Help menu.
  2. Select QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Type in payroll account and click Continue.
  5. Choose either Start a chat or Get a callback.2.PNG

Also, check this article to learn some tips in managing your QuickBooks Desktop subscriptions.

 

Contact us anytime you have other concerns. We'll be around to help.

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