I am trying to change my W2 layout, for Quickbooks Online Enhanced Payroll, instructions say to select "Preferences" under Payroll settings, I do not have that option.

Hi @Fclivb,

I can walk you through where to locate the settings you're looking for.

Here's how:

1. Go to the Gear icon.
2. Select Payroll settings. 
3. Click the Preferences link.
4. Press Form W-2 Printing Settings.

Refer to the screenshot below for your reference:

See this article for more information on this process: Print your W-2 forms. 

I'll be around if you need further assistance. Post a reply below, and I'll be sure to get back to you. 

My Payroll settings no longer look like that, there is no "Preferences" option. The menu items are on the left side, not the top like they used to be. There is a Printing section, but it only references paychecks, not W2's

Hey there, @Fclivb.

Can you share with us the type of payroll subscription you're using in QuickBooks Online Payroll? This way, we can check its Payroll settings and determine the cause of this issue.

Additionally, the steps that were provided above are intended for Enhanced payroll subscription. Since you're seeing a different interface, I'd recommend reaching out to our Payroll Support Team. They are the ones that can check your payroll account and also help you in changing the W2 layout.

Here's how you can reach out to them:

Option 1

1. Click the Help icon.
2. Hit the Contact Us button at the bottom. 
3. Enter your concern in the description, then click Let's talk or Continue.
4. Select Get a callback.

Option 2

1. Click the Help menu in the upper-right hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Click Contact Us.
5. Select between Send a message, Schedule an appointment, or Get a callback.

Depending on your payroll service, you can check this article on how to edit the W-2 print preferences:  How to set your print preferences in QuickBooks.

I'm still here if you have other questions regarding your payroll service. Just post your questions here, I'll respond as soon as possible.