I am trying to change the Company Name used in QB Online, but I can't save the change ("Please contact Payroll support"). How do I get QBO to Save my changes?

Thanks for dropping by the Community, @kmckinley_ravix.

Since you don't use payroll in QuickBooks Online (QBO), try logging into your account using a private browser (incognito) as a workaround. There are times that the browser is full of frequently accessed page resources, causing some unusual responses.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once signed in, try to change the company or business name again to double-check. Refer to this article for further guidance: Change your business name, contact info, or EIN in QuickBooks Online.

If it works, return to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.

Please know that I'm only a few clicks away if you have any other issues or concerns. I'll be happy to help. Have a great day!

I tried incognito, clearing cache, and a different browser (Edge), but still get the same error message.  

Hi there, @kmckinley_ravix.

When modifying the business name, you'll have to ensure that you log in as a Company Admin. If not, you can follow these steps to set up the user first:

1. Go the Gear icon in the upper right-hand corner of the Dashboard.
2. Under Your Company, choose Manage Users.
3. Click the Add user button in the upper right-hand corner.
4. Select Company Admin, and then click Next.
5. Input the new user's profile information.
6. Click Save.

Then, check your email to accept the invitation.

You can also check this article for further use: Change your QuickBooks Online master admin user.

Let me know if you have additional questions in managing your account. I'd be glad to help you. Have a pleasant day!

Hi Rubielyn_J:  I followed your steps to set myself up as "Company Admin" (I have simply "Admin" otherwise).  Unfortunately, that still did not solve the problem - I get the same error message using the "Company Admin" role.   I have also asked the person with "Master Admin" to change the name and they received the same message.

We do appreciate for performing the recommended steps from the previous replies, kmckinley_ravix.

I guess you'll need to do a screen-share with one of our agents to verify why you're still getting the same error message. I would suggest reaching out to our Customer Care Support so our live agents can troubleshoot this behavior for you.

Here's how to contact them:

1. Click the Help icon in the upper-right corner.
2. Select Contact Us.
3. Enter "change the Company Name" as your concern.
4. Click Let's talk.
5. Choose either to Start a message or Get a callback.

I'd appreciate it if you could give me an update on how the call goes. I want to make sure this is taken care of. If there's anything else I can do to help, please add a comment below. I'll be right here to assist.