Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connect with and learn from others in the QuickBooks Community.
Join nowI want to make sure you're able to complete the setup in no time, @mptobin,
May I know if you have tried this is a private window? We need to check if this is caused by an underlying browser problem.
Private browsing will not save any data in the cache making it a great place to check for browser problems. You can use any of these keyboard shortcuts to launch a private window on different browsers:
Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N
You may refer to this link for the steps on how to add payroll history in QBO: Set up a prior payroll for QuickBooks Online Payroll
If it works fine in incognito mode, go back to regular browsing then clear the browser's cache. This method removes the cache history to start with a clean slate.
However, if the same issue happens, I recommend contacting our Support Team. There they can check what's causing this behavior and help you enter the payroll information. To contact us, follow these steps in your browser:
When using the messaging option, a small discussion box will open at the bottom right section of your monitor. An agent will be with you after filling in the information. See this:
Let me know how the call goes, as I want to make sure this is taken care of. I'm also here if you need further help with anything in QuickBooks. Have a nice day!
Thank you for the reply. I just tried the private browser, I’m still having the same issue. I’ve tried contacting support but it says they are closed till Monday. I let me talk me into converting to online version. Big mistake!
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.