Re: I can't run october payroll. Its says on hold. Please explain why? and I need to run the payr...
I got the details you need about accounts with an On Hold status, annettedurandacc.
An On Hold status means we're not able to debit your bank account to pay your employees or tax. However, this doesn't mean they we're not paid because we've covered the funds for you. As result, you owe us that amount that's why we put your account on hold until we receive your payment.
Please check out this article for more details: All Online Payroll - NSF Holds. You can expand the How do I resolve the balance due section to get the phone number of our Support. They can give you more details because they have access to your account.
If there's anything that I can help, feel free to go back to this thread.