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Experienced Member

I get an error when I want to see my paystub

I cant access my paystub, I was provided a link from my employer to access my paystub, I was told to create an account and when I finished creating an account, I tried to log in I get an error message saying I can access it, I will attach pictures. I did reach out to my employer and they are saying to reach out to quick books.

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QuickBooks Team

Re: I get an error when I want to see my paystub

Thanks for providing a screenshot of the error message, @nabeelazmat204.

 

The prompt you’re getting when accessing the QuickBooks Workforce website is currently under investigation. Our engineers are aware of the issue and working to resolve it as soon as possible.

 

I recommend reaching out to our Customer Care Team to add you to the list of affected users. This way, you’ll get live email notifications for any updates about the error.

 

Please have our representative link your case number to INV-27926. Perform these steps to get our contact information: 

 

QuickBooks Online

  1. Click the (?) Help menu at the top right section of your QBO Dashboard.
  2. Tap the Contact us button.

 

QuickBooks Desktop

  1. Go to the Help menu.
  2. Choose QuickBooks Desktop Help.
  3. Tap the Contact us button.

 

In the meantime, you can try accessing your pay history through this link: https://paychecks.intuit.com/.

 

Let me know if you need further assistance. I’m always here to help. Have a good one!