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I just updated my payment information but account still shows as 'suspended?

 
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QuickBooks Team

Re: I just updated my payment information but account still shows as 'suspended?

Hi there, @jackbasham11,

 

I'm here to help you get your account updated immediately so that you can complete your tasks in QBO.

 

When you update your billing information for QuickBooks the change is immediate. If your account is still showing an inactive status, you can refresh it by trying a private window or different browser.

 

This also happens if the reactivation is declined caused by a failed authorization from your credit card company. To verify why this is happening, I highly recommend contacting our phone support agents. Checking your billing details requires account verification which we can't do in this public forum. Our representatives have the tools to verify the status of your subscription and can help you reactivate you account successfully in a secure environment.

 

Here's how to contact us:

 

  1. Click the (?) Help icon at the top.
  2. Choose the Contact us button.

 

Our Customer Care Team is open Mondays to Fridays from 6am to 6pm Pacific Standard Time.

 

Please let me know how the call goes. I want to ensure you're all good. Have a nice day!