cancel
Showing results for 
Search instead for 
Did you mean: 
precisesolutions
Level 1

I need to have my client's direct deposit PIN reset

 
1 Comment 1
Ryan_M
Moderator

I need to have my client's direct deposit PIN reset

Hi @precisesolutions,

 

You have 3 options to change the PIN for processing a direct deposit payroll.

 

The 1st method is to change the PIN in the Payroll Account Management Portal. This requires you to have the current PIN, which I believe won't work in your situation, so we'll skip this part.

 

The 2nd method is to change the PIN in the Send Payroll Data window. This requires the Admin login and password credentials. You need to have successfully sent payroll in the past from the computer, and data file you're using as well.

 

Here's how:

  1. Log in to QuickBooks as Admin.
  2. From the Employees menu, select Send Payroll Data.
  3. In the Send/Receive Payroll Data window, select Send.
  4. In the Payroll Service PIN window, tap Forgot your PIN?
  5. Enter your Admin password in the Password field.
  6. Press OK.
  7. Enter a new PIN when prompted.
  8. Click Submit.

If the steps above doesn't work for you, that would be the time to reset the PIN. You'll have to download the PIN request form from this article: Change PIN for processing direct deposit payroll. Scroll at the bottom and locate the Reset a lost or forgotten PIN section.

 

Do you have other questions in mind? Feel free to post them below, and I'll get back to you.

Need to get in touch?

Contact us