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Established Member

Internal error while trying to email paystubs

I am trying to email paystubs for direct deposit employees and it keeps saying there is an internal error.



I would also like to have paystubs sent automatically and I was on the phone for an hour getting it set up with Intuit, but they never got sent automatically, so I don't know what the problem is.

QuickBooks Team

Re: Internal error while trying to email paystubs

Hi lacysmith,


You can reset your QuickBooks update to the latest release to fix the error. Let me walk you through the steps.

  1. Click Help, and then Update QuickBooks Desktop.
  2. Click the Update Now tab, then mark the box next to Reset Update.
  3. Click the Get Updates button.

Once you're done, close QuickBooks Desktop and reboot your computer. Then, try emailing your paystubs again.


If you're still getting the same error, please update your Adobe to the latest version. Here's how:

  1. On the internet browser address line, type
  2. Search for Updates.
  3. Find Adobe Reader 9.3 update or Adobe Acrobat 9.3 Professional update, depending on the version you have.
  4. Select the computer program language listed, such as Windows, or Macintosh.
  5. Complete the download.

To send your paystubs automatically, you can use the QuickBooks Workforce. Every time you send your Direct Deposit paychecks, your paystubs will be sent to the Workforce. Please check out this article for details: Give employees online access to paychecks and W-2's.


Feel free to check out this article for future reference: E-file your state W2s.


Drop a comment anytime if you have additional questions. We're here to help you.

Established Member

Re: Internal error while trying to email paystubs

None of our employees can even access their paystubs for the past two months, I have written them in feedback, given them 8 zeros for recommending and crickets.  They are turned on by the company along with w-2 and the only thing that will populate is last years w-2 for employees,  This is on Chrome, Explorer 10 and edge.  There was never a problem before they made this inane switch of format, but the worst is they just seem to ignore it.  Its time to look else where if this is their attitutude

QuickBooks Team

Re: Internal error while trying to email paystubs

Thanks for joining this conversation, Tonyrubino.


I see that you've posted the same question twice, and the other one was already answered by my colleague. Just in case you haven't been notified of the new response, here's the link:


Just in case, I'll be adding these articles for future reference:



Please let me know in the comment section if you have any other issues or concerns. I'm always here to help. Have a good one.