Intuit Direct Deposit payroll fees posted in the wrong month!

Scott_in_Florida · ‎August 13, 2019

I use QuickBooks Pro 2019.
I pay employees weekly on Thursdays. I notice that the Direct Deposit fees associated with a payroll are posted in QuickBooks one day before, on Wednesdays.
So, two weeks ago, the fees were posted on Wednesday, July 31st, but the Direct Deposit Liabilities were posted on Thursday, August 1st. So my problem is that I am out of balance by the amount of those fees, since they are in the wrong month.
I've only been using Direct Deposit since March and this is the first month where the 1st of the month is on a Thursday.
I tried calling QuickBooks Support but the background noise on the phone, and the agents accent made it impossible to resolve.
Thanks in advance for anyone that can help..

Scott_in_Florida · ‎August 15, 2019

FIXED
I initiated a chat (through an internet browser window) and explained my problem. I post this in hopes it helps someone else.
The fees that Intuit charges for Direct Deposit checks actually are deducted from a bank account on the day prior to the payday. This is exactly how it happened and thus created my problem since they were posted in Quickbooks in July (the previous month) and the payroll was posted in August (the correct month).
The person that helped me was AMAZING.. and she showed me that the fees (shown as an expense) can be deleted on the DD check and another DD check can be written for just the fees in the month were they belong.

Here's how I did it:
I found the fees listed in the P&L for July. I double clicked on those fees and it opened up the check that covered that payroll which shows the payroll liabilities and the expenses, on separate tabs.
I clicked memorize at the top of that check and then clicked the expenses tab and deleted the expenses and the account they were charged to.
Then I saved that check (which now was only for the actual payroll and no expenses)
Then, on the top menu I clicked "Lists" and selected "Memorized Transaction List". The check I memorized was in that list and I selected it.
This time I wiped out the payroll liabilities part and went to the expenses tab and entered my account and amount. I MADE SURE TO change the date to the correct month (also August).
Then clicked save and.. I balance.
This will occur IF you use Direct Deposit AND the first of the month is on your payday, or best I can tell it will. Since I pay weekly, on Thursday, that won't occur again until October of 2020. Maybe I'll remember!?!?!
Thanks Quickbooks and Intuit.. again, the tech was VERY patient and helpful.
God Bless,
Scott in Florida

View solution in original post

Anonymous · ‎August 13, 2019

I appreciate you reaching out in the Community, @Scott_in_Florida.

It's my pleasure to help route you in the right direction with your direct deposit.

If your bank rejects this attempted debit, this will also suspend your payroll service with Intuit until we're able to collect the money associated with that payroll transaction. To resolve this, you can request a wire transfer instead.

However, since this is a public forum, I won't be able to process this for you. Our Payroll Chat Support can help you with this since they'll be able to access your account in a secure environment.

Here's how you can contact them:

Go to https://payroll.intuit.com/support/contact/?infosrc=qs&service=16.
Select the Payroll tab.
Then click the Chat with us link.

Our chat support is available Monday-Friday from 6 AM to 6 PM PST.

You may also check this related article about NSF hold: Desktop payroll NSF bank returns.

Be sure to touch base with me here on how the call went. I want to ensure you'll be able to process your payroll. For other questions about direct deposit, you can always comment on a follow-up below. I'll be here to help.

Scott_in_Florida · ‎August 14, 2019

I don't think we're on the same wavelength or something. The transaction went through and I don't need to do any additional transfer. (wire transfer?!?)
This occurred 2 weeks ago, and the bank didn't reject anything. The issue I have is with the Direct Deposit fees that were deducted on July 31st while the actual Direct Deposit (to cover the payroll) went through on August 1st.
I was inquiring about the timing since the fees and the payroll went in on separate months since the 1st of August was on the same day as payday for my company.

Angelyn_T · ‎August 14, 2019

Hello there, @Scott_in_Florida.

Allow me to join the thread and help share a little more information about processing direct deposit in QuickBooks Desktop (QBDT).

The processing fees or the direct deposit fees will depend and be deducted on the paycheck date. I'd love to check this further, however, I don't have the chance to do it here on the Community page for the security of your account.

To check this further securely, I'd recommend getting in touch with our Payroll Support Team. For the support's contact information, you can check on the steps provided by LilyC above or you can check it here: Contact the QuickBooks Desktop Customer Support Team.

You can also check this article for further details about sending payroll and direct deposit paychecks in QBDT: Send payroll and direct deposit paychecks in QuickBooks Desktop Payroll.

Feel free to leave a comment below if you have any other payroll or direct deposit questions. I'll be always happy to help!

Scott_in_Florida · ‎August 15, 2019

FIXED
I initiated a chat (through an internet browser window) and explained my problem. I post this in hopes it helps someone else.
The fees that Intuit charges for Direct Deposit checks actually are deducted from a bank account on the day prior to the payday. This is exactly how it happened and thus created my problem since they were posted in Quickbooks in July (the previous month) and the payroll was posted in August (the correct month).
The person that helped me was AMAZING.. and she showed me that the fees (shown as an expense) can be deleted on the DD check and another DD check can be written for just the fees in the month were they belong.

Here's how I did it:
I found the fees listed in the P&L for July. I double clicked on those fees and it opened up the check that covered that payroll which shows the payroll liabilities and the expenses, on separate tabs.
I clicked memorize at the top of that check and then clicked the expenses tab and deleted the expenses and the account they were charged to.
Then I saved that check (which now was only for the actual payroll and no expenses)
Then, on the top menu I clicked "Lists" and selected "Memorized Transaction List". The check I memorized was in that list and I selected it.
This time I wiped out the payroll liabilities part and went to the expenses tab and entered my account and amount. I MADE SURE TO change the date to the correct month (also August).
Then clicked save and.. I balance.
This will occur IF you use Direct Deposit AND the first of the month is on your payday, or best I can tell it will. Since I pay weekly, on Thursday, that won't occur again until October of 2020. Maybe I'll remember!?!?!
Thanks Quickbooks and Intuit.. again, the tech was VERY patient and helpful.
God Bless,
Scott in Florida

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Intuit Direct Deposit payroll fees posted in the wrong month!