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Level 1

Inviting new employees to Workforce without being logged in as Admin

I'm trying to invite new employees to Workforce.  I'm only able to access the invite screen when I'm logged in as the Admin in QuickBooks and Intuit.  When I'm logged in with my user name in QuickBooks, I'm not able to access the invite screen when I use my Intuit user name or the Admin's Intuit user name, I get the below error message.

 

This causes a big problem since the Admin isn't involved with this process.

 

Is there anyway I'm able to access this with my User info?

2 Comments
Level 1

Re: Inviting new employees to Workforce without being logged in as Admin

The message I'm getting is. Company Realm Error The access to VMP admin view is denied because the realm ID was not found. To access administrator privileges for ViewMyPaycheck, 1) Close and reopen your company file. 2) On the My Company window, sign in with your credentials (Intuit login and password) in the respective fields.
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QuickBooks Team

Re: Inviting new employees to Workforce without being logged in as Admin

Hey @hilaryb27,

 

Currently, there's an ongoing investigation where users are getting an error when inviting employees in QuickBooks Workforce.

 

Our product team is already aware and are working on fixing this issue. Don't worry, this is their top priority so you'll be able to invite your employees to view their paychecks.

 

In the meantime, you can contact our QuickBooks Desktop Support team. This way, they can add you to the list of affected users of this issue.

 

Here's how you can contact them:

  1. In your QuickBooks account, press F1 on your keyboard.
  2. Click on Contact Us.

Once you're on the list, you'll then receive email updates about the progress and resolution to this.

 

We truly appreciate your patience while we'e fixing this for you. Please don't hesitate to let me know if you have any other questions or concerns. I'll be here to help you.

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