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Established Member

Is anyone else experiencing these issues? 1. Desktop app only allows one tab at a time 2. Using a web browser, QB periodically auto-logs out, losing all unsaved work

 
Solved
Best answer 08-16-2019

Accepted Solutions
QuickBooks Team

Re: Is anyone else experiencing these issues? 1. Desktop app only allows one tab at a time 2. Usi...

Hi @CP-Ben,

 

Currently, we have an on-going issue where users like you get logged out when opening another tab in QuickBooks Online Desktop App.

 

Rest assured that this issue has been escalated to our engineering team and they're in all hands working to fix this as soon as possible.

 

In the meantime, you have the option to access your account through one of our supported browsers and do your business from there. To do so:

  1. Open a browser app.
  2. Go to the QuickBooks Online Login page.
  3. Enter your login credentials.
  4. Click Sign in.

In addition, I'd recommend contacting our Customer Care Support so you'll be added to the list of affected users. Once added, you'll receive all available updates about this investigation through email. Let me show you how:

  1. Go to Help.
  2. Select Contact us.
  3. Enter Unable to Open a New Tab in the What can we help you with? field.
  4. Click Let's talk.
  5. Choose Start messaging or Get a callback.

Once added, you'll receive all available updates about this issue through your email.

 

On the other hand, you have the option to let QuickBooks signed you in within 3 hours. To do so:

  1. Go to the Gear icon.
  2. Under Your Company, select Accounts and Settings.
  3. Select Advanced.
  4. Click Other preferences.
  5. From the Sign me out if inactive for menu, select your preferred choice.
  6. Select Save,
  7. Click Done.

If in case you need to learn some easy steps for any of your "How do I" tasks, you can always visit our QuickBooks Online Help Articles page for reference.

 

We appreciate you patiently waiting while we're working on this matter. If there's anything else that I can help with, please let me know in the comments down below.

2 Comments
QuickBooks Team

Re: Is anyone else experiencing these issues? 1. Desktop app only allows one tab at a time 2. Usi...

Hi @CP-Ben,

 

Currently, we have an on-going issue where users like you get logged out when opening another tab in QuickBooks Online Desktop App.

 

Rest assured that this issue has been escalated to our engineering team and they're in all hands working to fix this as soon as possible.

 

In the meantime, you have the option to access your account through one of our supported browsers and do your business from there. To do so:

  1. Open a browser app.
  2. Go to the QuickBooks Online Login page.
  3. Enter your login credentials.
  4. Click Sign in.

In addition, I'd recommend contacting our Customer Care Support so you'll be added to the list of affected users. Once added, you'll receive all available updates about this investigation through email. Let me show you how:

  1. Go to Help.
  2. Select Contact us.
  3. Enter Unable to Open a New Tab in the What can we help you with? field.
  4. Click Let's talk.
  5. Choose Start messaging or Get a callback.

Once added, you'll receive all available updates about this issue through your email.

 

On the other hand, you have the option to let QuickBooks signed you in within 3 hours. To do so:

  1. Go to the Gear icon.
  2. Under Your Company, select Accounts and Settings.
  3. Select Advanced.
  4. Click Other preferences.
  5. From the Sign me out if inactive for menu, select your preferred choice.
  6. Select Save,
  7. Click Done.

If in case you need to learn some easy steps for any of your "How do I" tasks, you can always visit our QuickBooks Online Help Articles page for reference.

 

We appreciate you patiently waiting while we're working on this matter. If there's anything else that I can help with, please let me know in the comments down below.

Highlighted
Established Member

Re: Is anyone else experiencing these issues? 1. Desktop app only allows one tab at a time 2. Usi...

Thanks Jon, I will continue to wait. I was unaware of the inactive sign out setting.