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Bre1208
Level 3

Is QBO having an issue the past few days? Why can't i access the Payroll Taxes portion all of a sudden after i processed payroll today?

The past few days i have noticed certain things i click on in Quickbooks online it will not open. it got better a few days ago but now it's not letting me click on the Payroll Taxes area after processing payroll. Is anyone else having these issues the past few days?
Solved
Best answer January 24, 2022

Best Answers
MichelleBh
Moderator

Is QBO having an issue the past few days? Why can't i access the Payroll Taxes portion all of a sudden after i processed payroll today?

It's my pleasure to review our reports to provide details and resolution to your concern, @Bre1208.

 

You're in the right place to look for answers. I'll make sure your Payroll Taxes tab and other buttons within QuickBooks will be clickable as soon as possible. By doing so, you can recheck your data at any time.

 

I verified our report if there is an ongoing or past investigation into the inability to click on the Payroll Taxes tab. However, I have not seen anything specific in that regard.

 

Being unable to click tabs in QuickBooks is typically the result of outdated or corrupted cache files in your web browser. With this, I'd recommend logging into your account through an incognito window. By doing this, we can see if it's browser-related. 

 

Refer to the keyboard shortcuts below: 

  • Ctrl Shift (Google Chrome)
  • Ctrl Shift (Firefox)
  •  Control Option (Safari)
  •  Ctrl + Shift + P (Microsoft Edge)

 

Once logged in, re-click the Payroll Taxes button to verify if it's already performing adequately. If it's now clickable, return to your regular browser and press the CTRL+ Shift and Delete keys on their keyboard to clear the cache.

 

Check out these articles below on how to track filing status and print submitted forms in QuickBooks: 

 

 

Do you have questions about other processes in QuickBooks Payroll? Add them to your reply, and I'm happy to assist you again. Be safe, Bre1208

 

View solution in original post

2 Comments 2
MichelleBh
Moderator

Is QBO having an issue the past few days? Why can't i access the Payroll Taxes portion all of a sudden after i processed payroll today?

It's my pleasure to review our reports to provide details and resolution to your concern, @Bre1208.

 

You're in the right place to look for answers. I'll make sure your Payroll Taxes tab and other buttons within QuickBooks will be clickable as soon as possible. By doing so, you can recheck your data at any time.

 

I verified our report if there is an ongoing or past investigation into the inability to click on the Payroll Taxes tab. However, I have not seen anything specific in that regard.

 

Being unable to click tabs in QuickBooks is typically the result of outdated or corrupted cache files in your web browser. With this, I'd recommend logging into your account through an incognito window. By doing this, we can see if it's browser-related. 

 

Refer to the keyboard shortcuts below: 

  • Ctrl Shift (Google Chrome)
  • Ctrl Shift (Firefox)
  •  Control Option (Safari)
  •  Ctrl + Shift + P (Microsoft Edge)

 

Once logged in, re-click the Payroll Taxes button to verify if it's already performing adequately. If it's now clickable, return to your regular browser and press the CTRL+ Shift and Delete keys on their keyboard to clear the cache.

 

Check out these articles below on how to track filing status and print submitted forms in QuickBooks: 

 

 

Do you have questions about other processes in QuickBooks Payroll? Add them to your reply, and I'm happy to assist you again. Be safe, Bre1208

 

Bre1208
Level 3

Is QBO having an issue the past few days? Why can't i access the Payroll Taxes portion all of a sudden after i processed payroll today?

Thank you.. This seemed to have fixed the problem. Thanks so very much. 

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