I can help you get back tracking your trips, melissa106.
You can adjust your Android or iPhone device and your app settings so your trips are tracked accurately. First , ensure that the general location settings on your device allows QuickBooks Self-Employed app to run in the background. Also, your device tracks accurately by turning off the Wi-Fi setting before your trip. You can turn it on after the trip.
After ensuring these steps and you still getting the same thing, you can check out this link: Fix mileage tracking issues in QuickBooks Self-Employed for Android.
Keep me posted on how this works. I'll be around the corner to help.