United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
bchorman
Level 1
posted
‎February 06, 2019 06:09 PM
last updated ‎February 06, 2019 6:13 PM

New Employee

I am trying to add an employee and pay them from the previous week using my payroll on quick-books. I have entered all my bank information connected our bank and then added the employee but when I go to pay her it keeps giving me a notice to contact quick-books but I have not found a way to contact quick-books its keeps directing me back to the help icon.

Solved
Reply Join the conversation
Best answer February 06, 2019
Solved

Best Answers
HoneyLynn_G
QuickBooks Team
QuickBooks Team
‎February 06, 2019 06:44 PM

New Employee

Hello there, @bchorman.

 

I can share some insights about adding previous payroll in QuickBooks Online (QBO).

 

After setting up an employee, you no longer have the option to create backdated paycheck. In that case, you have to contact our phone support. They have all the tools needed to pull up your account and add the paychecks under your company.

 

Check out this link to get their contact detail: QBO Payroll Team.

 

That's it. I'm still here to help you more if you have other payroll inquiry. Wishing you all the best!

 

View solution in original post

Reply Join the conversation
4 Comments 4
HoneyLynn_G
QuickBooks Team
QuickBooks Team
‎February 06, 2019 06:44 PM

New Employee

Hello there, @bchorman.

 

I can share some insights about adding previous payroll in QuickBooks Online (QBO).

 

After setting up an employee, you no longer have the option to create backdated paycheck. In that case, you have to contact our phone support. They have all the tools needed to pull up your account and add the paychecks under your company.

 

Check out this link to get their contact detail: QBO Payroll Team.

 

That's it. I'm still here to help you more if you have other payroll inquiry. Wishing you all the best!

 

Reply Join the conversation
hairology
Level 1
‎October 26, 2019 03:31 PM

New Employee

Each time I try adding my employee its give me an error about token. I need this to be solve asap.

@bchorman wrote:

I am trying to add an employee and pay them from the previous week using my payroll on quick-books. I have entered all my bank information connected our bank and then added the employee but when I go to pay her it keeps giving me a notice to contact quick-books but I have not found a way to contact quick-books its keeps directing me back to the help icon.

@bchorman wrote:

I am trying to add an employee and pay them from the previous week using my payroll on quick-books. I have entered all my bank information connected our bank and then added the employee but when I go to pay her it keeps giving me a notice to contact quick-books but I have not found a way to contact quick-books its keeps directing me back to the help icon.

 

Reply Join the conversation
IntuitLily
Moderator
Moderator
‎October 26, 2019 05:05 PM

New Employee

Glad to see you in QuickBooks Community, @hairology.

 

Just to ensure I'm on the same page, did you receive an Unexpected token for JSON at position 0? If so, we have a reported issue about this error for users who are using QBO App (Win & Mac). Our Engineers are currently working to resolve this issue as soon as possible.

 

If you are affected by this, I'd suggest reaching out to our Online Support so they can sign you up to receive email updates as soon as they become available.

 

In the meantime, you can use a regular browser when working in QBO to avoid any interruptions.

 

Please know that I’m always here to help if you have additional concerns. Wishing you the best!

Reply Join the conversation
Orlin
Level 1
‎December 10, 2020 05:01 PM

New Employee

@bchorman wrote:

I am trying to add an employee and pay them from the previous week using my payroll on quick-books. I have entered all my bank information connected our bank and then added the employee but when I go to pay her it keeps giving me a notice to contact quick-books but I have not found a way to contact quick-books its keeps directing me back to the help icon.

 

Reply Join the conversation
Featured
Getting Started with QuickBooks Solopreneur
Are you getting started with QuickBooks Solopreneur or simply want to learn...
Read more
Taxes Don't Have to be Boring! Tax Trivia to Lighten Your Day
Let’s dive in and see the 7 things you didn’t know about Taxes that TurboTa...
Read more
Spring Cleaning Your Business!
Are you ready to Spring clean your business?! Join Emma and Sofia to learn ...
Read more

Need to get in touch?

Contact us