Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connect with and learn from others in the QuickBooks Community.
Join nowI have a client that uses QB Enhanced payroll with direct deposit. We ran payroll last week as usual - all employees received their pay and the money has come out of the bank account. But in the payroll center it has the payroll "to send" instead of "complete". Any idea on how to fix this? And why it is not showing it's complete?
Hi there, CMJudy,
I'm here to help fix the issue about Direct Deposit status in QuickBooks Desktop (QBDT).
You can void and re-create those checks manually. Then, assign DD check numbers to each paycheck. Before proceeding, always backup your QuickBooks Desktop company file. This is to restore the original file in case there's an issue during the voiding process.
Void Direct deposit checks:
I've got this handy articles for you more details: Void a paycheck. It will tell you what happens to your payroll data after performing those steps above.
Also, I highly suggest contacting our QBDT Payroll Team so they can check and verify why those paychecks are showing "to send" when all employees have received their pay. Here's how to get in touch with them:
Stay in touch with me if there's anything else you need. I'm always around to help.
Thank you - on another note: Is it best to run an unscheduled payroll for someone who was missed being paid?
Hi Judy;
When you go back to 'Send Payroll', (Employees Menu > Send Payroll Data) does it still show you have paychecks to send? If not, then I would go ahead and 'Send Payroll' again (known as 'sending a zero payroll). The system may push back an update to the status of your last Direct Deposit into QuickBooks. Sometimes a break in the connection when you sent the first payroll can inhibit the payroll system's ability to update QuickBooks. I would definitely try this before voiding/recreating direct deposit replacement checks.
If the status doesn't update, I don't anticipate it interfering with sending your next direct deposit payroll. But it is best to check with Payroll Tech support so they can see what's going on in the back-end if sending a zero payroll doesn't resolve the issue.
Good Luck!
Susie
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.