Payroll Login

Hello there, MooreBRS.

The Error 403 Access Forbidden is caused by incorrect Local Area Network (LAN) settings when accessing a web page.

This error can be fix by removing the specified proxy from the Internet Options. I'd be glad to walk you through  by following the steps below:

1. From the Windows Task Bar, select the Start menu.
2. Select Control Panel and choose Settings.
3. Double click Internet Options.
4. On the Connections tab, select the LAN Settings button.
5. Uncheck the checkbox under the Proxy server section.
6. Click OK.

You can have this article handy for future reference: Error 403 Access Forbidden or Access Denied.

Let me know if you have other questions or if you need more help. I'm always here to assist you.

I think the issue is that your version of QuickBooks is old.  Try running QuickBooks->Check for Updates.  If your version is prior to 2016 it is no longer supported and that could be the cause. The fix for that is to buy a newer version. 

The url for payroll has changed over the years and the security used has changed as well.  It maybe possible to manually navigate to the Intuit Online Payroll site in the built in web browser you use to access payroll but some people have had difficulty doing that.  Its better to update to the newer version of QB.

I have a MAC. I am getting access denied when I try to go to online payroll.

This answer is for Windows. MAC answer anyone? 403 Access Denied?

thanks

Hi, @suzieharts.

Thanks for trying out the steps given by my colleague. 

Have you performed the solution shared by @IntuitBrooks?  Updating QuickBooks to its latest release will usually resolve issues like this. 

To update QuickBooks Mac Desktop, follow the steps below:
1.    Go to the QuickBooks Desktop menu and select Check for QuickBooks Updates.
2.    If a newer version of QuickBooks Desktop is available, click Install Update.
3.    When prompted, click Install and Relaunch. After the update, QuickBooks Desktop for Mac will automatically open.

For more information, you may refer to this article: Update QuickBooks Mac Desktop.

Now, try accessing payroll within QuickBooks. If you continue to get the same result, I suggest getting in touch with the Technical Support Team for further assistance. Here’s how:
1.    Go to https://help.quickbooks.intuit.com/en_US/contact.
2.    Select a topic twice.
3.    Scroll down and click the green Get Phone Number button to get their contact information.

In the meantime, please log in to your payroll account using the built-in browser in your computer.

That's it. Please let me know how the call goes. If you need anything else, leave a comment below. I’m more than happy to help. Thanks for dropping by and take care!

Hello! I have updated to the latest update. I called the Tech Line. She told me to clear my cache and cookies which I did. I still get error 403. She gave me a new url address. I entered it and my own payroll info popped up. I still don't know how to get it back to www.macpayroll.com. Also, was this a personal url she gave me? I didn't even have to log on. There was a bit of a barrier in understanding with the tech help, although she was very nice. I did get a recorded message when I called that stated they were having trouble with folks logging on and the engineers were working on it. So, there you go!

suzieharts

Hi there, suzieharts.

I appreciate you sharing the result of the your interaction with our Support Team. I want to make sure this gets taken care of.

Let me help you access your payroll through a website. Please visit this link to access your payroll: payroll4mac.com 

You might want to check out this article and give these steps a try in case you haven't: Error 403 Access Forbidden or Access Denied.

If you're still experiencing the same error, we recommend calling Apple Technical Support. They have the tools to conduct investigate and better isolate this issue for you.

Keep in touch if there's anything else you need or questions while working with QuickBooks. I'm always happy to help.

Updating my QuickBooks fixed the 403 forbidden code for me. Thanks!

Hi, MooreBRS.

Thanks for getting back with great news. I'm happy to know that your able to get rid of the 403 Access Forbidden error.

Please know that you're always welcome to visit us again if you need help with something else. You have a wonderful day ahead.

Thank you for your help. (The link you provided is for Windows, not a mac.)

However, the url you suggested (payroll4mac.com) allowed me to get on the payroll site. I have updated QB. The previous url I have been using that was given to me by Tech Support a couple months ago has quit working as of this morning (www.iop.intuit.com). In May, I will be updating again. Hopefully that will fix the problem for good. Have a good day!

suzieharts

Good day all,

I'm new to the Payroll system and am also having issues logging in.  However, unlike the original poster I don't get an error message at all.  The log in screen just pops right back up as if I never entered my password at all.  Any suggestions or ideas? Thank you.

RioVista

Thanks for looping in, riovista522.

You've got me here today to help share some information regarding payroll system login issues.

This week we will be performing routine server maintenance and upgrading system on the server environment for performance and scalability.

The maintenance will be performed Jul 11, 21:00-23:00 PDT. To be notified with the updates, you can subscribe through this link: http://status.quickbooks.intuit.com/incidents/gx6n1kt2plp2.

I will update this forum discussion once the maintenance window has been established. In the meantime, you can follow the steps below as a workaround.

1. Go to https://iop.intuit.com/login/aclogin.jsp.
2. Follow the on-screen prompts to convert your account.
3. Log in through your normal sign-in page. We recommend https://iop.intuit.com/login/login2.jsp.

For account discussion, feel free to reach out to our Payroll Support.  To reach us, please follow these steps:

1. Within your QuickBooks Desktop, click Help at the top menu bar.
2. Click Contact us.
3. To route you to the correct support expert, we need to know what type of question you have. Give a brief description of your issue and click Continue.
4. We’ll provide you a few options. You choose which one is best for you.

 I'm only a post away if I can be of additional assistance while working in QuickBooks. Wishing you a wonderful rest of the week.  

Good Afternoon RoseMarjorieA,

Thank you very much for the work around.  I was able to log in and get my reports.  I will keep a lookout for maintenance updates in the future.  Thanks again for the help; have a good rest of your day.

RioVista

Hello, riovista522.

I'm glad to hear that the workaround worked for you, You can always get back to me if you have additional questions.

The Community is around the corner to help you out. Don't work too hard, have a good one.