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Payroll Update 21904

I followed the instructions to "Get Payroll Updates" in order to get Payroll Update 21904 that came out on 01-17-2019, but QuickBooks is telling me that I have Payroll Update 21902 and that I already have the latest updates.  How can I get Payroll Update 21904 to install?

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Best answer 01-21-2019

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Re: Payroll Update 21904

The solution was to upgrade to QuickBooks Desktop 2018.  Once I upgraded my QuickBooks version, the current payroll update was installed successfully.  Thank you for the response!

View solution in original post

3 Comments
QuickBooks Team

Re: Payroll Update 21904

Thanks for letting us know about your concern, Johnny3.

 

I'd be delighted to help you run the latest payroll update in QuickBooks Desktop.

 

Did you receive a specific error code while trying to run the latest Payroll Update 21904? Let's try updating QuickBooks Desktop to the latest release.

 

Before updating payroll, let's make sure to have the following requirements:

  • You have an active payroll subscription and access to QuickBooks Desktop installed on a computer with an Internet connection.
  • You have already entered the payroll service key in your QuickBooks Desktop to activate the payroll subscription.

Once done, you can proceed to running the Payroll Update 21904.

 

Here's how:

  1. Go to Employees.
  2. Click Get Payroll Updates.
  3. Click to select Download entire payroll update.
  4. Click Update.
  5. Click OK.

You can also refer to the following article to learn more about downloading the latest tax table in QuickBooks Desktop:

In case you require help from a live support, feel free to reach out  to our Payroll Support Team so they can help you with this.

 

Here's how you can reach them:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact
  2. Click Employees and payroll.
  3. Click Get Phone Number.

These resources should help you get the latest payroll update. Don't hesitate to reach back to me if I can be of any assistance. I'd be glad to help you some more.

Highlighted
Not applicable

Re: Payroll Update 21904

The solution was to upgrade to QuickBooks Desktop 2018.  Once I upgraded my QuickBooks version, the current payroll update was installed successfully.  Thank you for the response!

View solution in original post

QuickBooks Team

Re: Payroll Update 21904

Thanks for getting back, Johnny3.

 

We appreciate the information you've provided on how you resolved the issue.

 

Please know that you're always welcome to visit us again in the Community if you have any other concerns.

 

 

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