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jsb2a
Level 1

payroll window in desktop pro

I'm having an issue when I go to do payroll, sometimes other things show up in the "payroll items" window that should not be there. Like "hourly rate" or "federal withholding" as a payroll item that I did not select or put there.

 

Has anyone else had this problem? I have QB desktop pro.

 

Seems like it showed up after my accountant updated some other things in my chart of accounts and I synced the file.

3 Comments
AileneA
QuickBooks Team

payroll window in desktop pro

It could be possible that the file is damaged, jsb2a.  

 

There are some reasons why this occurs, which may cause damage data, and we can fix this by performing the Verify data and Rebuild utility tools in QuickBooks Desktop. This way, it'll return to its default order and automatically fixes minor company record data issues.  

 

If the program is in multi-user mode, you need to change to single-user mode (Go to File> Switch to Single User Mode). It is very important that you have to create a backup copy of your company file before running Verify and Rebuild Data.    

  

Verify Data: 

 

  1. Press the File menu. 
  2. Choose Utilities from the drop-down option.  
  3. Select Verify Data
  4. Tap Ok to continue. 

Note: If the verify process is successful, you are done. In case it fails due to some problem, QuickBooks will notify you to run Rebuild data. 

  

 

Rebuild Data:

 

  1. Click the File tab at the top. 
  2. Select Utilities from the drop-down option. 
  3. Choose Rebuild Data
  4. Click Ok on Rebuild has completed.     

You can refer to this article for a complete guide on the process of performing the steps: Verify and Rebuild Data in QuickBooks Desktop

 

Also, we need to make sure that your QuickBooks Desktop has the latest release. You can either perform the process within the software or download the patch through the website. Please refer to this article for further guidance: Update QuickBooks Desktop to the latest release

 

Please don't hesitate to reach back out to me if there's anything else you need. I want to ensure that everything has been taking care of. I'm always here to help. Have a good one! 

jsb2a
Level 1

payroll window in desktop pro

I did all you suggested. 

 

When running the backup (prior to the verify and rebuild) it said there were issues while verifying and did a rebuild.  It found an error on one of the paychecks (noted in my previous post), and I suppose it fixed that maybe? I don't know. However I was having this issue prior to doing this particular paycheck and no other errors came up in the verify and rebuild.

 

When I go back to that payroll window, I still see federal withholding in one employee and concrete OT hourly in one employee in the "other payroll items" list that should not be there.  So that doesn't seem to have fixed that completely. 

 

I've done several backups now with the same error coming up and then saying it is fixed in the rebuild.

 

I've restarted my computer. I've restarted quickbooks.  

I've updated quickbooks also.

 

I am concerned I will lose my data now and that my backups will still have this issue. I've checked in the employees payroll info and these are not listed in the payroll items either.

 

I am not sure what else to do other than keep deleting these "other payroll items" that should not be there when I do payroll. Just hoping I'm not headed for a data failure or crash.

 

Also I don't want to keep getting this error every time it backs up.  This is the first time I had this error while backing up too.

 

PS: the error is as follows... and it says Errors we fixed

Error 248

Details: Type: paycheck: Txn # 01273 on 11/25/2020. doc3 '8352', PO#:", last edited by source, accnt: Checking - my business name, $amount on the check, Employee Name: XXXXXXX

(I did not include the personal details)

 

Thank you for your assistance.

 

JonpriL
Moderator

payroll window in desktop pro

Hello @jsb2a,

 

Thank you for clearing things up by sharing an elaborated scenario of your initial post. But since the error persists even after following the suggestions above, I'd still recommend contacting our Customer Care Support.

 

From there, one of our specialists can pull up your account, securely, and investigate further what is the root cause of this error. You can do so by following the steps below:

  1. Go to Help.
  2. Select QuickBooks Desktop Help.
  3. Click Contact Us.
  4. On the What can we help you with? section, select Search something else.
  5. Under Tell us more about your question, enter the error message you received.
  6. Select Search.
  7. Click Message Us.

Additionally, you can also browse for the content of this helpful article to get a better view of how your employee's paycheck are calculated: Understand the tax amounts reported on your employee's paycheck.

 

If there's anything else that I can help you with, please let me know in the comments. I'll be here to lend a hand. Stay safe!

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