QB online is not consistent when completing Box(s) 18, 19 & 20 on W2s, Local Tax etc. Out of 20 employees, it completes these boxes for 3. Any ideas?

Great to see you today, dmac-92,

I want to make sure your local taxes are reported correctly to your W-2 form.

Technically, if the local tax item is set up correctly on your employees profile, it should be reported the same way with those that are using the same item. In your case, we'll need to double-check how your local taxes are added to their profile by pulling up a Payroll Details report. Here's how to get the report:

1. Click the Reports menu.
2. Look for Payroll Details report.
3. Update the Date Range (entire year), Employee or Work Location.
4. Click Run Report.

Once you have the report open, review the following data to make sure the set up is right:

• For Box 18 - Local wages, tips, etc: Look for the local wages amount and compare the total withholdings. Consider the taxability of items that are not subject to to local tax.
• For Box 19 - Local income tax: Review the wage and deductions paid to the employee for the whole year.
• For Box 20 - Locality name: Review the local tax description that is assigned to the employee. If you need to make corrections you can click the Gear icon at the top, then Payroll Settings > Local Tax Code. Under the Edit Local Tax Codes for W-2's, make your updates.

For more details on how QuickBooks populates the W-2 form, please check out this article: How QuickBooks Populates W-2

Once you've verified the local tax setup of your employees but still getting the same issue, it would be best to get in touch with our QBOP Support Team. Here's how:

1. Go to this link:  https://payroll.intuit.com/support/contact/?infosrc=qs&service=64
2. Get the phone number for QuickBooks Online Payroll.

That should do it, dmac-92. Please let me know on how this goes. I'm here if you need further assistance with processing your Federal forms. Have a great day!