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Join nowHey there, accounting302.
When a feature is not responding or it shows blank, we do some troubleshooting steps to resolve the issue. Let's open your account in an incognito or private browser. We recommend this mode since it doesn't store cache.
Here are the shortcut key for each browser:
Once logged in, view the reminder list. If the feature is working, go back to your regular browser and clear the cache. This helps remove any browser-related issues and refresh your browser's settings.
I've got this article on how you can clear them in all supported platforms: How do I clear my browser cache and temporary Internet files?
On the other hand, you can open your company on a different browser.
Please keep me posted and I'll get back to you as soon as I can. Thanks.
Tried incognito and another browser, the reminder list still not working.
I go to recurring transactions, and then press Reminder List and nothing happens.
Hi, @accounting302.
Thank you for following the steps provided by my colleague above. Since private browsing doesn't work, I suggest checking the Audit Log in QuickBooks Online. This way, you can see who made changes to your books.
Here's how:
For more information about accessing the audit log, you can check out this article: Use the audit log in QuickBooks Online.
I recommend contacting our Customer Care Team once you've verified nothing has changed in your account. They have tools to check what causing the problem and create an investigation if necessary. They are open Monday-Friday 6:00 AM - 6:00 PM and Saturday 6:00 AM - 3:00 PM Pacific Time.
Let me guide you how:
Please Browse through this article: Create recurring transactions. This link guides you on how to create recurring transactions for all or several customers. And, you'll know the different troubleshooting steps about recurring.
Let me know how the call goes my clicking the Reply button below. Take good care.
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