The brilliant brains at Quickbooks -- failed to change the software to accept 13 to 20 characters for the password

Hi amoskovitz,

Thank you for bringing this issue to us. Let's go ahead and update your QuickBooks Desktop Payroll to its latest release. This will help to sync the new changes. 

1. From the QuickBooks Help menu, select Update QuickBooks.
2. On the Update QuickBooks window, go to the Update Now tab. You can ignore the table because you don't need to change anything.
3. (Optional) Put a check mark in the box Reset Update box to erase all previous update downloads.Note: This may increase the amount of time needed for the update.
4. Select Get Updates.
5. Restart QuickBooks. When prompted, accept the option to install the new release.

Let's also download the latest payroll updates: 

1. Go to the Employees menu, then select Get Payroll Updates.
2. Put a check in the Download Entire Update checkbox.
3. Select Download Latest Update.
4. A window appears when the download is complete.

Once done, re-enter your EFTPS password containing 12-30 characters: Update your EFTPS Internet password.

We'll be right here to help you with any payroll questions. 

Hello amoskovitz,

Thanks for coming back with the screenshots. 

We can escalate this to our engineers. This way, we can check what's preventing the system to accept EFTPS password containing 12-30 characters.

To complete the escalation, I encourage you to reach out to us directly. That's because we need to get your company information in a secure environment for security purposes: 

1. Click on the Help menu.
2. Choose QuickBooks Desktop Help (F1).
3. Click on QuickBooks support.
4. On the QuickBooks Official Contact US page. enter EFPTS password won't accept 12-20 characters in the Search for something else field.
5. Click on Search. 
6. Scroll down and choose either Get Phone Number or Start a Message.

I'll also keep you posted if there's any update about this. You are also welcome to post more questions. We are here to help. 

You're welcome, amoskovitz.

We want to make sure that your account is safe. That's the reason we can't create a ticket based only on your account details in the Community. I encourage you reaching out to us directly. 

Once we get your company details, we will escalate it to our engineers. From then, we will be the one to initiate reaching out to you for the updates. 

I'll also post any feedback about this in this thread. If you've got more questions, please don't hesitate to post them.