Hello there, @lety8690.
It seems like you've been disconnected from our representative while performing troubleshooting steps in QuickBooks. To request a callback, you can do it by going to the Help menu in your account.
Please know that you can also share your concerns with us, and we'll address them immediately.
To ensure that you'll be assisted on time, check out our support hours.
I'm also adding the link where you can find articles about QBO's common questions: Help articles. It contains topics such as banking, account management, payments, and accounting to name a few.
Let me know if you have other questions. I'm just around to help. Take care!
