cancel
Showing results for 
Search instead for 
Did you mean: 
jlm3257
Level 2

Trying to process a payroll and it shows down for maintenance. No heads up. Is this normal?

 
Solved
Best answer March 26, 2019

Best Answers
Alice Donna
Level 3

Trying to process a payroll and it shows down for maintenance. No heads up. Is this normal?

Hey, A number of Payroll uses are reporting this issue. Quickbooks will look into it.
Such error occurs only when there is something going on at Quickbooks end. So it'll get fixed automatically soon.
Still, if you'll face the issue for a long time then contact the Support team.

Need Help, Reach back to me.

View solution in original post

BettyJaneB
QuickBooks Team

Trying to process a payroll and it shows down for maintenance. No heads up. Is this normal?

Hi there, @jlm3257.

 

Thanks for taking the time posting here in the Community. I'm here to help share some information about being unable to process payroll in QuickBooks Desktop.

 

Are you trying to process a Direct Deposit payroll? If so, as mentioned by Alice Donna above, being unable to process payroll is currently reported as an ongoing issue. Our engineers are presently working to get this fix in a timely manner.

 

For now, I'd suggest getting in touch with our Customer Care Team. This way you'll be added to the list of the affected users and be able to receive an email notification about the status of the issue as soon as they become available.

 

I'd also recommend running a payroll update every time you create a paycheck for your employees to ensure that you're tax table is updated. 

 

This should get you moving today.

 

Stay in touch if you have any other questions about payroll or anything concerning QuickBooks. I'd be pleased to help. Thank you for your patience while this was being worked on.

View solution in original post

5 Comments 5
Alice Donna
Level 3

Trying to process a payroll and it shows down for maintenance. No heads up. Is this normal?

Hey, A number of Payroll uses are reporting this issue. Quickbooks will look into it.
Such error occurs only when there is something going on at Quickbooks end. So it'll get fixed automatically soon.
Still, if you'll face the issue for a long time then contact the Support team.

Need Help, Reach back to me.

View solution in original post

BettyJaneB
QuickBooks Team

Trying to process a payroll and it shows down for maintenance. No heads up. Is this normal?

Hi there, @jlm3257.

 

Thanks for taking the time posting here in the Community. I'm here to help share some information about being unable to process payroll in QuickBooks Desktop.

 

Are you trying to process a Direct Deposit payroll? If so, as mentioned by Alice Donna above, being unable to process payroll is currently reported as an ongoing issue. Our engineers are presently working to get this fix in a timely manner.

 

For now, I'd suggest getting in touch with our Customer Care Team. This way you'll be added to the list of the affected users and be able to receive an email notification about the status of the issue as soon as they become available.

 

I'd also recommend running a payroll update every time you create a paycheck for your employees to ensure that you're tax table is updated. 

 

This should get you moving today.

 

Stay in touch if you have any other questions about payroll or anything concerning QuickBooks. I'd be pleased to help. Thank you for your patience while this was being worked on.

View solution in original post

jlm3257
Level 2

Trying to process a payroll and it shows down for maintenance. No heads up. Is this normal?

Thanks for the reply.  After a few hours I was able to process with no problems.

Thanks!


@BettyJaneB wrote:

Hi there, @jlm3257.

 

Thanks for taking the time posting here in the Community. I'm here to help share some information about being unable to process payroll in QuickBooks Desktop.

 

Are you trying to process a Direct Deposit payroll? If so, as mentioned by Alice Donna above, being unable to process payroll is currently reported as an ongoing issue. Our engineers are presently working to get this fix in a timely manner.

 

For now, I'd suggest getting in touch with our Customer Care Team. This way you'll be added to the list of the affected users and be able to receive an email notification about the status of the issue as soon as they become available.

 

I'd also recommend running a payroll update every time you create a paycheck for your employees to ensure that you're tax table is updated. 

 

This should get you moving today.

 

Stay in touch if you have any other questions about payroll or anything concerning QuickBooks. I'd be pleased to help. Thank you for your patience while this was being worked on.


 

jlm3257
Level 2

Trying to process a payroll and it shows down for maintenance. No heads up. Is this normal?

Thank you.

jlm3257
Level 2

Trying to process a payroll and it shows down for maintenance. No heads up. Is this normal?

Thanks.  After a few hours, I was able to process my payroll without issue.  

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up