Unable to update a state tax employment tax rate ...

It's great to see you back in the QuickBooks Community forum, AL. We appreciate your continued engagement and are here to assist you with updating tax rates and providing guidance on getting the support if needed. Updating tax rates in QuickBooks can sometimes be a complex process. Let's explore possible scenarios to help you modify your State Employment Taxes.

Generally, you'll need to log in as a Primary Admin to have the option to edit or update employment tax rates in QuickBooks Desktop (QBDT). However, if you have the proper user permission but still encounter the same thing, I suggest updating the tax table. It'll guarantee you have the latest and most precise rates and calculations for federal and supported state taxes, along with payroll tax forms and options for e-filing and e-payment.

Let me guide you through the steps:

1. Go to the Employees menu.
2. Choose Get Payroll Updates.
   
   
3. Select Download Entire Update.
4. Click Update. An informational window appears when the download is complete.
   
   
   

On the other hand, if you're specifically updating your State Unemployment Insurance (SUI) rate, I recommend downloading the QuickBooks Tool Hub. Since the SUI rate isn’t part of the tax table updates, you'll need to utilize this instrument to troubleshoot the QuickBooks application. This tool provides a one-stop platform for accessing various troubleshooting tools, simplifying the process of resolving common issues.

Here's how:

1. Close QuickBooks.
2. Download the most recent version (1.6.0.3) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. When the installation finishes, double-click the icon on your Windows desktop to open the tool hub.
6. Once the QuickBooks Tool Hub is open, choose Program Problems.
7. Select Quick Fix my Program.
8. Start QuickBooks Desktop and open your data file.

After completing the process, we can restart your computer to ensure the components are accurately updated. Moreover, if the same error occurs, consider implementing Step 2 as outlined in the referenced article: Fix common problems and errors with the QuickBooks Desktop Tool Hub. 

 
If you have completed all the necessary procedures but continue to experience the same issue, I recommend getting in touch with our Live Support Team. They have the expertise and tools to help you effectively. One of their key resources is a screen-sharing tool, which allows them to see your system in real time. This feature enables them to investigate the problem you’re experiencing thoroughly.

Comment below if you have additional questions about managing tax rates in QBDT, AL. Whether you're struggling with updating specific rates, encountering errors, or simply looking for best practices in tax rate management, don't hesitate to share your thoughts. Your questions not only help you but can also benefit other community members who might be facing similar issues. The comments section below is open for your inquiries, and I'll be closely monitoring it to assist you effectively. I'll do my best to provide clear, actionable answers to help you navigate tax rate management in QuickBooks Desktop more effectively.

As I looked through the Payroll Item List, I have another question:  When I did the quarterly state report, it produces totals for (South Dakota tax types) Administrative, Investment, and Re-employment Assistance. Our Quickbooks produced totals for Administrative and Investment. So I looked in the Payroll Item List and both the Administrative and Investment were listed as "Other tax" and are also included in the employee's Payroll tab / Tax screen. Now for the confusing part ... 

In the Payroll Item List, there is also a Re-employment Assistance entry as "Other tax" but the rate is zero, and the item was marked as Inactive. I activated it but was unable to enter the appropriate tax rate, as mentioned initially.  

But then I noticed another item in the Payroll Item List ... There is an entry called "SUTA-Reemployment Assistance" and it does have the correct tax rate listed. But this item is not included in the payroll tax liability balance due in QuickBooks. I rant a Quickreport for this item, and all the data present appeared to be correct. But this is not an "Other tax", it's category is "State Unemployment Tax". I don't know if the category is why it doesn't appear as the payroll tax liability or not, but I'm guessing it does.

So I thought, Hmmmm .... if I add this to the employee profile in the Payroll / Tax area, it should be shown as the liability. But when I tried to add it as an item in the employee profile, this line does not appear as something that can be added to the employee profile. It appears that I would need to add it, but again, it appears that this is only for "Other taxes".

Is this at a level that I should get QB Payroll support involved, or is this something that can be addressed in the forum?

So I thought if

I appreciate the things you've done so far, Deadwood Al. Thanks for sharing your concerns in detail. I'll share some information and guide you in the right direction to assist you with your South Dakota taxes.

You're doing the right thing to make the Re-employment assistance item active first. After that, go to the employee's profile and edit the rate by going to the Other tax tab since there isn't a way to change the rate if you're still on the Payroll Item List screen.

In regards to the SUTA Re-employment Assistance, it won't show up on the Payroll Tax Liability report if no taxes have been collected. Also, there's no need to manually add it to the Other tax tab when the SUI (Company Paid) box is selected in the employee's profile, as the system will automatically categorize it as State Unemployment tax type.

If you need further assistance with setting up state taxes, I recommend contacting our payroll team. They have the necessary tools and can do screen-sharing sessions for optimal guidance.

To reach our payroll experts:

1. Go to the Help menu. Select QuickBooks Desktop Help/Contact Us.
2. Press Contact Us.
3. Type a short description of your issue in the box provided. Click Continue.
4. Sign in to your Intuit account.  Pick Continue, then Continue with my account.
5. You'll receive a single-use code in your email; enter the code and Continue.
6. Hit Have us call you.
    

Moreover, you can visit our Help pages. It contains detailed articles that provide comprehensive instructions and guidelines on managing QuickBooks Desktop more efficiently.

It's essential to ensure that payroll taxes are recorded and accounted for properly to avoid any future complications or inaccuracies in reporting. It's always best to contact our payroll expert for proper guidance. Do not hesitate to reach out if you have any further concerns or questions.