VACATION USED YTD; Wasn't providing the information on the check.

Good Evening, @nick44.

Congrats on making your first post. I'm happy to assist you with getting your vacation used back on the check.

Before we get into detail, I would like to ask a few different questions. I'd like to get in more depth about what's not being provided on the check. For example, is the vacation hours not showing up on the check, or was the vacation used all year round not on this check?

I'll be waiting for your response. See you soon!

I'm having a similar issue.  Sick time YTD is not accruing.  Vacation Used is blank if nothing is used (we would like to see a zero in that spot) and Vacation Accrued YTD is blank.  I've checked the company preferences and everything look correct according other Quickbook responses posted.  My thought is there is something not quite right in the Payroll Item List, but not sure where to begin.

Hey there, SLH1.

If you click on the Workers tab on the left hand side you can see if the item is set up correctly, follow these steps to check. 

1. Click Workers.
2. Click on the name of the employee you want to check. 
3. Choose the How much do you pay employee window. 
4. Scroll down to you can also pay Employee screen and you should see your policy in place if the items set up correctly. 

If this is the case, I'd suggest reaching out to our support team, simply because they'll be able to look into your account with you on the phone and show you where to click. They will be able to diagnose the issue and help you get it resolved in a personal 1-on-1 setting. To reach them, follow the steps in this article. 

If you have any other questions or concerns, feel free to post here at any time. Thank you and have a nice afternoon.