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Hello @77495.
You'll have to contact the IRS so you can confirm the amount of overpayment you've paid to them. You can read this article to learn more about how you can reach them: Internal Revenue Service Payroll Tax Compliance.
Once you've confirmed the overpayment, here's how you can resolve it in your payroll account:
6. Click Mark as Resolved.
In addition, here's an article you can read to learn more about resolving tax over[payment: Resolving a tax overpayment.
Lastly, I've got you these helpful articles you can read for ideas about how you can manage your account and payroll transactions: Help Articles for QuickBooks Online Payroll.
If there's anything else that I can help you with, let me know in the comments. I'll be happy to help.
Thank you for the reply, we have not received any credit on the liability. Do I need to request a credit on the account in order to zero out the account?
We have not received a refund on the account. Do I need to request a refund in order to get back on track?
Hello @77495.
You'll have to contact the IRS so you can confirm the amount of overpayment you've paid to them. You can read this article to learn more about how you can reach them: Internal Revenue Service Payroll Tax Compliance.
Once you've confirmed the overpayment, here's how you can resolve it in your payroll account:
6. Click Mark as Resolved.
In addition, here's an article you can read to learn more about resolving tax over[payment: Resolving a tax overpayment.
Lastly, I've got you these helpful articles you can read for ideas about how you can manage your account and payroll transactions: Help Articles for QuickBooks Online Payroll.
If there's anything else that I can help you with, let me know in the comments. I'll be happy to help.
Step 5 is not available, it goes from Step 4 to Step 6, and does nothing but brings it the next quarter.
Hi there, @LakesideTowing.
Thanks for joining this conversation. I appreciate you for following the steps provided by my peer JonpriL. I'm here to share additional insights about the tax overpayment you can only resolve in QuickBooks Online.
These are:
Other tax payments you can't resolve are the following:
In this case, you'll need to connect with our payroll expert for further assistance.
I'd also recommend you check pending or unapproved payments that may cause this issue. Here's how:
For future reference, you can also read through these articles for additional information on how to resolve payroll tax issues:
Come again at any time if you have more questions, @LakesideTowing. I'm always around here to extend my utmost help.
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