Weren't able to access payroll in workforce

Hello there, info1511.

It could be that the stored temporary internet files are the reason why you're having issues accessing your payroll in Workforce. We can start by clicking the Reload icon to refresh your browser. Then, access your QuickBooks Workforce account in a private browser. Feel free to use these shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

Once you get there,  access Workforce. If it's working fine, we'll have to go back to your regular browser and clear the cache to eliminate the junk files. If, still, we can use other supported browsers. It could be that the one you're currently using right now has a temporary problem with QuickBooks Workforce. 

I've added some links that you can check to help manage your paychecks:

• Print pay stubs in QuickBooks Online
• How to print W-2s forms

Also, I'd like to know if what specific error message did you encounter when accessing Workforce? I'd appreciate any information you can provide. Post again if you have other questions. Take care always. 

Hi info1511,

Hope you’re doing great. I wanted to see how everything is going about the issue you had when accessing the Workforce. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!