Thanks for dropping by the Online Community, robin.harris.
Let me welcome you first to the QuickBooks family. I can help sort out why the submitted payroll liabilities failed.
You’ll have to open the RTI Submissions page and check the exact error message. Let me guide you through the steps on how to access it.
The log will also state the steps needed to rectify the issue. After correcting the information, you should be able to submit the payroll liabilities successfully.
Keep me posted on how this goes after following these steps. I want to make sure everything is taken care of and you're all set with this concern.
To be honest I've reviewed the log file and I'm none the wiser. Nothing has changed with either myself or my colleague. The last financial year submission which i ticked as being final in march submitted with no problem.
Ive attached a screenshot of the log file.
Since you've already check the submission log, you'll want to contact our Payroll Support. They can assist you further regarding this prompt.
To reach us:
Please don't hesitate to comment anytime if you have questions. I'm here to help.