This always happens. Every single new employee we enter the two buttons are greyed out and we cannot add previous pay information, thus cannot process the payroll in a timely manner. I’d like to do this without needing to contact QBO payroll every time as it takes 14 business days for it to be fixed
Welcome and thanks for joining this conversation, @Tcg1990.
Allow me to chime in for and share some information about why the enter first payroll option is greyed out in QuickBooks Online (QBO).
A possible reasons why that option is greyed out is that if you already have paychecks created after setting up payroll within QBO.
If that's the case, editing or entering prior payroll information after that is currently unavailable. You need to reach out to our Payroll Support team for assistance. Please note that the process may take up to 14 business days.
Thank you for your reply. However That’s very unfortunate as I will really never be able to process the first payroll since it can take up to 14 days to enter 0.00 in all fields....I’d then have to send another request to update it with the first paycheck that was manually done if not done in time
How can this be handled in a more reasonable time frame?