Received a tax penalty in the mail from Indiana Department of Revenue. I have Full Service Payroll through QB. Need your help, please.

Hi there, sknollenberg,

You'll want to settle Indiana tax liabilities if they aren't paid yet in QuickBooks Online Payroll. The first step you need to take is pay it manually to the state. Then, record the payment to remove liabilities in the system.

The following steps will guide you through:

1. Go to Taxes from the left navigation bar, then choose Payroll Tax.
2. Click Pay Taxes.
3. Hit Record payment besides the state tax.
4. Select the bank used when you make the payment, then enter the payment date.
   
5. Click Record payment.

You can also contact our QuickBooks Online Payroll Full Service Team. They can help record the payment for you.

Contact us through your product

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.
• Get the number so you can call us when it's convenient for you.

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• QuickBooks Full Service Payroll

Just a heads up, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday. We will resume normal hours as soon as possible due to due to COVID-19.

I've added this article: Pay and file your payroll taxes online to learn how to manage unpaid taxes in the system.

Let me know how this goes by clicking the Reply button or if there's anything else you need. I'm always glad to help.