Rejected 941 payment

I'm glad I've come across your post today, Jill57.

I want to make sure that your issue with the rejected 941 payment gets taken care of.

You can void the original payment by going to the Payroll Center in QuickBooks Desktop. Let me guide you through the process.

Here’s how:

1. Go to Employees menu.
2. Choose Payroll Center.
3. From the Payroll Center, go to the Pay Liabilities tab.
4. In the Payment History section, click E-Payments tab.
5. In the Status column, if the status is Agency Rejected, then the agency has rejected the payment and sent a reason code and possible solutions.
6. Click the Agency Rejected link.
7. In the E-payment Rejected window, review the payment information sent by the agency.
8. Click Void Rejected E-payment.

I'll leave you with this article on how to handle an e-payment rejected by the agency: Handle an e-payment that has been rejected by the agency.

In addition, you'll need to use the new login once you're ready to submit your first payment with the new bank account. I'll show you how to do it by following the steps below:

1. Click Employees menu.
2. Click Payroll Center.
3. In the Payroll Center, go to the Pay Liabilities tab.
4. In the Pay Taxes & Other Liabilities, select the payroll tax liability that you are paying.
5. Click the View/Pay button, and then click the E-pay button.
6. Clear the Remember my information for next time box, and update your login information as necessary.
7. Select the Remember my information for next time box again to save the new information.
8. Click Submit.

Here's an article to learn more about the process of changing bank account for e-payment in QuickBooks Desktop: Change bank account for e-payment of tax liabilities.

Should there'll be anything else you need or questions about processing rejected payment, feel free to get back to me. I'd be happy to help you some more.

I had to update my password with EFTPS in October. I changed the information in the window to submit my 941 payment. REJECTED everytime I tried. Talked to QB for over an hour and still no solution. My error is" I'm not set up for ACH payments".  I had always done ACH payments. HELP!!

I have some steps to help your 941 payments go through, nkl1955.

We can toggle the payment method into check. This refreshes the setup which resolves any error when submitting the 941 payment. You can follow these steps:

1. Go to Employees menu and select Payroll Center.
2. From the Pay Liabilities tab, click on Change Payment Method.
3. On the pop-up. click Continue.
4. Select Check as the Payment (deposit) method. Hit Next, then Finish.

Once done, let's perform the same steps again but select E-pay this time. Then, make sure to update the EFTPS password before resending the payment.

1. From the Pay Liabilities tab, check the  payroll tax liability you are paying.
2. Click on View/Pay.
3. Select E-payment, then E-pay. Remove the check in the Remember my information for next time box.
4. Enter your updated EFTPS credentials. Check the Remember my information for next time box again.
5. Click Submit.

Here are some of the articles for your guide:

• E-pay 940 and 941/944 tax forms

• Understanding the E-File and E-Pay services

Feel free to post again if you need further assistance from me. I'm always here to help.

I have the same problem.  I had eleven rejected payments.  However, I logged in to the IRS EFTPS site and paid them there with my business checking account.  Now Have eleven rejected payments showing up in my ledger.  If I void them- they will repopulate in the Payroll Liability Center.  How would I show them as paid - so they could go away and not show up as late - too be paid?

Hi DJGAIG,

It is important to reflect your tax payment in your QuickBooks. You can enter them using the steps in this article: Enter historical tax payments in Desktop payroll. However, I would also recommend contacting our Support, so they can check to see why you keep on having rejected payments.

• Contact Support
• Support's Office Hours

If you have other questions, please don't hesitate to go back to this thread.