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BoodaLu
Level 1

Retreive previous year W2's not in archive

 
1 Comment 1
KlentB
Moderator

Retreive previous year W2's not in archive

We can perform some troubleshooting steps so that you'll be able to view your archived forms, BoodaLu.

 

Every time we pull up the same website, the browser sends cache and cookies back to the website with all the info from the last visit. Your browser tends to hold onto information, and over time it could cause problems when loading the pages of websites. It could be that this is the reason why you aren't able to see the form.

 

We can start by opening a private window and use it to access your QuickBooks account. You can press Ctrl + Shift + N for Google Chrome or Ctrl + Shift + P for Mozilla Firefox and Internet Explorer. Once done, let's try to access your archived form. If you're able to see it, we'll have to go back to your regular browser and clear the cache to get rid of the junk files.

 

If the same thing happens, you can use other supported browsers. It could be that the one you're currently using right now has a temporary issue with QBO.

 

Lastly, I'd recommend getting in touch with our technical support if you still encounter the same issue after performing the steps above. This way, they can pull up your account and retrieve the form for you.
  

Here's how:

  1. Click the Help icon.
  2. Hit Contact Us.
  3. Enter "Retrieve W-2 form" in the description, then click Let's talk.
  4. Select Start messaging or Get a callback.

You can reach out to us during these hours: 6:00 AM-6:00 PM Monday-Friday 6:00 AM-3:00 PM Saturday.

 

If you have other concerns or questions about payroll forms, please reach out to me again. I'll be right here to assist you further.

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