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garba71
Level 1

Retrieving inactive Scheduled Payroll

I had a payroll schedule that I called "Weekly".  I had some inactive employees and I think I deleted it or inactivate it.  Now when I try to do a new schedule with the same name i get a message that the name is in use and it tells me to select a different name.  Is there a way to retrieve an inactive schedule?I'm using Quickbooks Desktop 2020.

4 Comments 4
AileneA
QuickBooks Team

Retrieving inactive Scheduled Payroll

Hi there, @garba71.  

 

Thank you for reaching out to the Community. I can help you to determine and recover an inactive employee in QuickBooks Desktop. Let me show you how to get there: 

 

  1. Click the Employees menu, choose Pay Employees. Then select Scheduled Payroll.  
  2. Tap the Employees tab.  
  3. Choose the Employee, press the Pencil icon. 
  4. Unchecked the box of Employee is inactive. 
  5. Click OK

 employee.PNG

 

employee1.PNG

 

employee2.PNG

 

After retrieving inactive employees, try to assign a payroll schedule to an employee to double-check the changes made. 

 

I've got an article for you that offers even more detailed instructions on how to manage payroll schedules in QuickBooks Desktop. You can check it out here: Set up and manage payroll schedules

 

That's it. If you have any other questions about QuickBooks, feel free to reach out to us. Have a great day!

PKBuilders
Level 1

Retrieving inactive Scheduled Payroll

This does not address the issue.  As I understand it, it is the payroll schedule that is inactive and can't be retrieved.  I have the same problem.  I can't choose the weekly payroll schedule I had set up and when I try to create one, I get a message that the name is in use.  I can't find where to access the older payroll schedule I had set up previously to reactivate them.

PKBuilders
Level 1

Retrieving inactive Scheduled Payroll

I am having this exact issue and also need help with it.

Mark_R
QuickBooks Team

Retrieving inactive Scheduled Payroll

Welcome to the Community, @PKBuilders.

 

You can go to the Payroll Schedule List and reactivate the payroll schedule from there. Let me guide you through the steps.

 

  1. In your QuickBooks Desktop, go to the Lists menu and select Payroll Schedule List.
  2. In the Payroll Schedule List window, put a checkmark in the Include inactive checkbox.
  3. Find and open the payroll schedule that is inactive.1.PNG
  4. In the Edit Payroll Schedule window, remove the checkmark in the Schedule is inactive checkbox.
  5. Click OK.2.PNG

Once done, the payroll schedule will reactivate again, and you can now use it when running payroll.

 

Here's an article for more details: Manage payroll schedules.

 

If you're ready to pay your employees, feel free to check out this article for the detailed steps and information: How do I create a paycheck for an employee?

 

Please let me know if you need clarification about this, or there's anything else I can do for you. I'll be standing by for your response. Have a great day and keep safe.

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