Round trip button missing from Mileage recording ?

Thanks for reaching out to us here today, @usernoddykev.

I'll share the steps on how to view the roundtrip option of your mileage. Let's perform some browser troubleshooting steps. This is to check if it's browser-related or a subscription issue. Let's open QBO using the incognito mode or a private browser. This browsing doesn’t store data and will help the page load without issues from temporary data.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Press Ctrl + Shift + P (Mozilla Firefox).
• Press Command + Shift + N (Safari).

After that, go back to the Mileage tab and check if you're now able to see the Round Trip option.

If it's working fine, it’s a good idea to clear the cache to start on a clean slate. This process helps the browser to fetch the latest version of the webpage and a faster browsing experience.

However, if you're experiencing the same results, you'll want to contact our Customer Care Support so we can investigate further. Here's how to contact them.

1. Go to Help at the top.
2. Select Contact Us.
3. Enter a brief description of your case, then tap Continue.
4. Choose either Chat or Callback.

In case you need help with other tasks in QBO, feel free to browse this link here to go to our general topics with articles. 

Keep me posted if you have other questions or concerns with mileage tracking. I'll be here for you. Take care and have a wonderful day ahead.