I can share some information on how to enter year-to-date (YTD) totals for your employees, @NikkiFL.
You can only update your year-to-date (YTD) totals if no paychecks have been created yet. If you've already created one, I suggest reaching out to our Customer Support team. They can get into your account in a secure environment and enter this information.
You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below:
- Go to the Help icon to connect to a live support agent.
- Click on the Contact Us button and provide some details about this concern.
- Provide us some information about your concern in the What can we help you with? box and click on Continue.
- You'll now be provided options on how to connect to our Customer Support.
You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.
Here's more information on how to enter pay info for employees: Set up a prior payroll for QuickBooks Online Payroll.
You can always get back to me if you have questions about payroll or other concerns by leaving a comment below. I'm always here to assist. Have a great rest of the day.
