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dreamweaving64
Level 1

Says Hit a Snag! Cant run payroll. Signed in and out. Didnt work. ???

 
1 Comment 1
RaymondJayO
Moderator

Says Hit a Snag! Cant run payroll. Signed in and out. Didnt work. ???

I'll route you to the right support to take care of this issue, @dreamweaving64

 

Right now, there's an ongoing investigation about the error you're getting when you run payroll in QuickBooks Online (QBO). I assure you that our product engineers are diligently working to have a permanent fix. 

 

I want to make sure you're in the loop about the investigation's status through your email. With this, I'd suggest contacting our Customer Care Team. They can add your company to the notification list. Please provide the INV-44953 to our representative as your reference. You'll first have to review our support hours to ensure they can assist you on time. Here's how. 

  1. Go to the Help menu at the upper right. 
  2. Select Contact Us
  3. Enter Error: "We hit a snag. Signing out and back in often fixes the problem"  when I run payroll in the What can we help you with? box. 
  4. Click Let's talk
  5. Choose a way to connect with a live support agent. 

 

Once resolved, you'll be able to create paychecks for your employees.

 

After that, I recommend running any payroll reports in QBO. These will help you get useful information about your business and employees. To access them, visit this article: Run Payroll Reports. You'll also find steps on how to mark the report as favorite, customize, and print it. 

 

Feel free to leave a comment below if there's anything else you need. Take care always, @dreamweaving64

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