cancel
Showing results for 
Search instead for 
Did you mean: 
drefl
Level 4

Secret QBO Roll Out-update That Can't be reached for Disastrous Rolls Outs

Frustrated. Who the heck are the people that do QBO Roll Out updates??? When you talk to Technical Support they indicate they don't know and can't even Internally??? and only way is to send Feedback. Where do these go, to they go to some person in China!!!! what hell INTUIT!!! We need access to let these People responsible for Disastrous Rolls Outs know they are hurting business and need to rolled back the disasters. The recent "APPROVE TIME" roll out is a disaster and NEEDS TO BE ROLLED BACK!!!!.....IS THERE ANYONE THERE???????? WHY CANT ANYONE EVEN WITHIN INTUIT KNOW WHO THEY ARE OR COMMUNICATE DIRECTLY. THIS IS RIDICULOUS!!!!!!!!

2 Comments 2
MariaSoledadG
QuickBooks Team

Secret QBO Roll Out-update That Can't be reached for Disastrous Rolls Outs

I can see the importance of having the ability to be heard when you voice out something and I'm here to provide some information, drefl.

 

If some of our product updates aren't beneficial to your business, we always make sure that most businesses if not all will benefit from this product improvement. If you want to share something, you can definitely send feedback. This goes out to our developers' team for planning. Currently, our technical support team is unable to give you an idea of those requests being submitted to our developers' team. You'll want to read our QuickBooks Blog if you want to stay current with our latest updates. 

 

There might be features that were added or removed, but rest assured we'll be replacing those that were removed in a more advanced way. I have included some of our articles in case you have some questions. Just make sure to select the correct product. QuickBooks Help Articles

 

Let me know if you have any other concerns with the rollout. I'll always be right here to help you anytime.

drefl
Level 4

Secret QBO Roll Out-update That Can't be reached for Disastrous Rolls Outs

Respectfully. The reply from the moderators here are not well informed or helpful. You folks don't use the system on daily basis for "years", or have critical contract employee payrolls and timely administrative processes to run and critical contract administration and reporting to perform using this system.  You folks live solely on the "employee" end the spectrum and just reiterate standard written response provided by your QBO employers. In short you will often know infinitely less about this software than the daily administrative and business users, many likely have been using this system longer than many employed at QBO to respond on this forum.  The response provide give no valuable solution to this mess on this forced adoption to what seems to be a QBO attempt to force people into a new payroll system.  Business don't oppose change, but change must be managed to be properly implemented. This new payroll was no where near ready to be pushed out. It seems somebody, somewhere needed to meet a deadline or quota or justify a bonus and prematurely pushed out something that clearly was not fully thought through and vetted by intended users. This new payroll push out should have been "beta" tested for at least 1-year. It should have been also beta tested buy business users first in temporary capacity so that feedback could be provided to QBO on the major deficiencies and their deleterious effects on business operations so that those could have first been resolved before this was forced out.  As it stands you have it do a cumbersome math problem just to run payroll now, it has made the life of small business harder!!!!. Adding to the many awful issues that this disastrous payroll roll now hurts on is now you can't get notified in anyway anymore on when your employees "submit" their timesheet. Because the people that forced this out don't seem to full understand many of the needs of employers regarding the process to run payroll, they seem to thing that just because a payroll period is passed, that must mean all time for that period has been received by the company. NOT SO!!, employees forget to "submit" timesheets all the time even after they have completed and saved in a given payroll period.  Just because an employee timesheet has time on it, the company needs to make sure the time sheet is complete and ready to be processed, QB Time (formerly TSHEETS) has the "Submit" option on the weekly timesheet as business need to know when an employee has finished entering time on their times sheet and it is now ready to be processed. The previous payroll "SUBMIT TIME" menu that they just got rid of did a excellent job to show many critical needed payroll processing metrics including information when a employee had submitted their time sheet.  This new payroll interface gets rid of all critical metrics including when a time sheet is submitted by an "employee".  This thing is just a god awful interface disaster. It is obviously a poorly designed, unvetted, non-beta tested rushed out major fail that they trying to get company employees who are not daily users of the system  like the business users have for years deploying to try to defend.  There is no defense for this mess. They should listen to the complaint feedback they are getting form the user subject matter experts (There are thousands of logged complaints on this over that last 3 days), it should be fixed or allow those on the prior system who want to, to go back so that our business operations don't continue to be negatively affected!!!.

Need to get in touch?

Contact us