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Level 1

Service charge for payroll

Why am I being charged a $35 service charge for payroll this month? 

5 Comments
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QuickBooks Team

Service charge for payroll

Welcome, @Drvs and thank you for coming to the QuickBooks Community for assistance. I have some insight on why you are seeing a $35 service charge to pass along.

 

This charge appears to be your normal charge for your Payroll subscription. Have you seen this charge before, or is this amount different than expected?

 

For more information on Payroll, click here.

 

I'll be keeping an eye out for your reply, I want to make sure to get this resolved. 

 

Highlighted
Level 1

Service charge for payroll

It was actually that surcharge that had changed. Now the charge for employees are $4 each where as last month they were $1.5/ employee.  Big increase from $1.5 to $4. Not happy

Highlighted
QuickBooks Team

Service charge for payroll

Hi again, @Drvs.

 

Thanks for getting back to me. 

 

Which Payroll product are you using? I can check to see if there was recently a price increase for that product, which would explain why you are seeing this.

 

I look forward to your reply, I'll be here to help. 

Highlighted
Level 1

Service charge for payroll

Why such a drastic increase??  $1.50 to $4 per employee is ridiculous.  My total payroll cost has gone up 25%.   Not happy either.

Highlighted
QuickBooks Team

Service charge for payroll

Hi there, @Drvs and @Frank9881.

 

I appreciate the details you have provided me and also for the screenshot attached as proof of your billing statement @Drvs. I have additional information to add on about your charge increase concern.

 

While we're constantly evolving our products to provide you the best possible user experience at an affordable price, we are also investing in technology that makes QuickBooks Online easier to use.

 

This employees surcharge sudden increase maybe one of QuickBooks Online price increase this November 2018. The following article contains more insghts on this matter: https://quickbooks.intuit.com/community/Account-management/QuickBooks-Online-price-increase-November....

 

To give you the best agent who can provide you with exact explanation and further elaborate information, I suggest contacing our QuickBooks Online Care team. They'll be able to verify the amount place on your account and is the safest way to pull up you account in a secure environment.

 

Please know that we value your insights on every concern you may have with QuickBooks. You can refer to the following link to reach out support: How and when can I contact Support? (US only).

 

That should provide information about the surcharge increase. Let me know how things go after speaking with our phone support. I'll be on the lookout for your reply and to further assisting you if you have other questions. Wishing you and your business continued success. 

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