Our billing charges odd not match what was appearing in our dashboard. We finally verified that we were being charged for a person that was not an employee. (hired, but never showed up.). When we received a notice that they would be added/enrolled in our plan, we contacted them immediately. They confirmed via phone and email that this person was removed and marked ineligible. They never appeared in our SimplyInsured dashboard as active, inactive, or terminated. (that would have been accurate as they had filled out the "self-enrollment" on quickbooks but we removed them immediately. However, the ACH deduction from BCBS has included this deduction for years! (We could not identify this because the weekly deductions and the simply insured dashboard did not match what BCBS deducted monthly. We finally discovered this "ghost employee.".)
Has anyone else had this issue? If you notice a decrepancy contact BCBS directly!
Is there any recourse as we are waiting for our refund. We have an email from SimplyInsured stating they were not an eligible employee. But, they are" looking into this" before providing a refund.
