Social security tax deferral setting not working

rbborgen · ‎October 05, 2020

Hi,

I followed the instructions ans changed the settings for the tax deferral

When I go to pay the tax the amount is not deferred and it is part of the payment.

Is there anything else that needs to get done?

Thanks very much for your help!

MirriamM · ‎October 05, 2020

It's good to see you posting again in the Community forum, @rbborgen.

Good job, for following the steps on how to track deferred Social Security tax payments.

Let's try to uncheck and check the box next to I want to defer my employer portion of Social Security using a private browser. Some function modules may be affected by outdated cache files, which can slow down and affect QuickBooks functionalities.

Here's how to open it:

Chrome: Ctrl+Shift+N
Firefox: Ctrl+Shift+
Safari: Command+Shift+N

If it works, then your main browser may have too much historical data from previously visited websites which causes this kind of behavior.

To ensure this doesn't happen again, it's a good idea to clear the cache of the browser you're using. The following article contains additional insight, as well as steps for the supported browsers: Clear cache and cookies to fix issues when using QuickBooks Online.

However, if the issue persists, I recommend contacting our Payroll support team for assistance. To ensure your issue gets addressed on time, check our support hours guide before contacting them.

If you have any other payroll questions or concerns. Feel free to post them here. I'm more than happy to help.

View solution in original post

MirriamM · ‎October 05, 2020

It's good to see you posting again in the Community forum, @rbborgen.

Good job, for following the steps on how to track deferred Social Security tax payments.

Let's try to uncheck and check the box next to I want to defer my employer portion of Social Security using a private browser. Some function modules may be affected by outdated cache files, which can slow down and affect QuickBooks functionalities.

Here's how to open it:

Chrome: Ctrl+Shift+N
Firefox: Ctrl+Shift+
Safari: Command+Shift+N

If it works, then your main browser may have too much historical data from previously visited websites which causes this kind of behavior.

To ensure this doesn't happen again, it's a good idea to clear the cache of the browser you're using. The following article contains additional insight, as well as steps for the supported browsers: Clear cache and cookies to fix issues when using QuickBooks Online.

However, if the issue persists, I recommend contacting our Payroll support team for assistance. To ensure your issue gets addressed on time, check our support hours guide before contacting them.

If you have any other payroll questions or concerns. Feel free to post them here. I'm more than happy to help.

rbborgen · ‎October 10, 2020

Thanks for the replay. I will try this.

LJK_CA · ‎October 12, 2020

We are having the same issue. We checked the deferral option and current payroll tax calculations include the employer portion.

Along this same vein, is there a way to correct or adjust unpaid prior tax liabilities to reflect the Employer Social Security deferral?

Thank you.

epco · ‎November 13, 2020

Hello,

I am having the same issue. Check box is marked, but my liability and filings are still calculating employer's share due. ive done this in chrome, no difference.

JessT · ‎November 13, 2020

Thanks for letting us know and for doing the basic troubleshooting steps, epco.

I would recommend contacting our Payroll Support to check your setup. They can use a screen-sharing tool to understand the behavior better. You can contact them from 6 AM to 6 PM PT Monday through Friday.

We're always available in the Community. Just let us know if you have more questions.

IMAG_JF · ‎January 02, 2021

I had and still have this issue. I called payroll support and was on the phone for an hour. In the end it was suggested that I reach out to a CPA.

I don't understand how that can be the final answer.

Has anyone been able to solve this? PLEASE share if so.

I have tried all other advice from all other posts. Yes, I checked the box in the link and clicked okay. Yes, I tried to open in a new secured window. Yes, I called payroll support. Now What?

Apologies if this is coming off harsh, but I would really like to fix this issue as soon as possible.

Any help would be GREATLY appreciated!

ElksPatti · ‎April 11, 2022

Quickbooks "help desk" is a joke when it cones to anything payroll.

Charies_M · ‎April 11, 2022

Hello there, ElksPatti.

I appreciate you for letting us know about your experience with the support. This is something Intuit doesn't want you to come across in your future interactions.

I'd love to help you with your concern, but may I know what are you trying to achieve while working with payroll?

I would appreciate any details you can share to help me better understand your concern and provide an accurate solution.

In the meantime, you'll want to check out our Help Articles to help you with the tasks and tips when using QBO.

I'll keep an eye out for your response. Any additional information will do. Take care and have a good one!

ElksPatti · ‎April 12, 2022

So, I've called your help desk at least 10 times in the last year (no exaggeration) trying to get help with repaying the deferred employee portion of social security as per the CARES act. Not one person knew what I was even talking about. Quickbooks didn't even come out with the update that included a new payroll item for such a repayment until well after the program had started and had already stopped taking EE portion of social security out of their paychecks. I cannot tell you how frustrating this has been. I have zero trust in the "help desk". Now that I have the total amount to repay SSA there is no way that I can see that this ties back to each employee or for that matter even to pay it through EFTPS.

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Social security tax deferral setting not working