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Cheryl611
Level 2

Some paystubs do not include the employees address on them

When I print out the paystubs from the direct deposit paychecks, some of the paystubs do not include the employee's address on them.  Three out of the 9 do not have the address printed. I have not changed anything recently in the employee profile.  This has happened 2 weeks in a row to the same employees.  Any idea why this is happening?

1 Comment 1
BettyJaneB
QuickBooks Team

Some paystubs do not include the employees address on them

Hi there, @Cheryl611.

 

I'd like to ensure that you'll be able to print paycheck successfully without any issues in QuickBooks Online.

 

To get this issue sorted out, let's access your QBO using a private window and print the paychecks from there. This is a good start in identifying if the problem is browser-related since you've verified that there are no changes made on your employees' profile.

 

Sometimes, the stored cache files on your browser that helps web pages to load easier may result in unexpected hurdles like the missing employees' address on a printed paycheck. 

 

If you can now print the paycheck perfectly from the private window, you may go back to your normal browser and clear its cache. This removes unnecessary files and reloads the system.

 

I'm also sharing these links below that can guide you with the complete process of printing paychecks in the system together with fixing its issues:

You can always get back to me here if you have any other questions about this or with QuickBooks. I'm up for further assistance. More power to your business.

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