Hello there, sroman.
Thanks for checking in with us. I want to make sure you're able to get back to the previous support.
You can give our QuickBooks Care Support a call and ask them to trace your latest interaction so you can communicate back to the previous representative.
To get our contact number, here's how:
For future reference, here are some resources that you can check out if you have QuickBooks Online questions:
If I can help you with something else, I would be happy to take a look and help get it taken care of.