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jmrider
Level 1

Started using QB Online 7/1/19. Including Payroll. Need to enter 2019 payroll for 1/1-6/30/19 in order to run W-2. Can't locate how to do that?

 
1 Comment 1
AlcaeusF
Moderator

Started using QB Online 7/1/19. Including Payroll. Need to enter 2019 payroll for 1/1-6/30/19 in order to run W-2. Can't locate how to do that?

Welcome aboard to the Community, @jmrider.

 

The option to enter prior paychecks is only available before you run the first payroll in QuickBooks Online. Since the Community is a public forum, I'm unable to lend a hand without asking for sensitive information.

 

To record them into the system, I suggest contacting our Payroll Support Team. One of them will be taking over the process to add the data on your behalf.

 

Here's how:

 

  1. Click the Help icon at the top to open the Search window.
  2. From there, scroll down to choose the Contact us button.
  3. Enter the issue /topic in the field box and then tap the Let’s talk option.
  4. In the contact information window, choose how you want to reach out to our support team: Chat or Get a callback.

You can reach them within this time: Monday to Friday from 6:00 AM – 6:00 PM and Saturday 6:00 AM - 2:30 PM PST.

 

For future reference, check out the Enter YTD Payroll Data Before Processing First Payroll article. It provides insights into how the process works with entering prior data.

 

Let me know if you have further questions or other concerns. Please know the Community has your back. I’ll be right here to assist further.

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