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I appreciate you for providing a screenshot and contacting the state (Colorado) agency to verify your unemployment transactions, @suzei99. This way, I can guide you on the next steps you need to take care of the issue.
There's a need to securely pull up your account to check your Q4 (CO) state unemployment transactions in QuickBooks Online (QBO). With this, I'd recommend contacting our Payroll Support team. They can verify why the system automatically initiates the form filing and tax payment, then guide you with a fix.
Before doing so, you can perform some troubleshooting steps to isolate the issue. You'll first have to log into your QBO account using a private browser (incognito). Then, clear its cache to refresh the system and remove older data that causes unusual responses to the system.
After that, you'll have to check out our support hours to ensure we can assist you on time. In case you want to talk to one of our representatives to relay this matter, you'll have to request a callback. Whenever you're ready, here's how:
- Go to the Help menu.
- Choose Contact Us.
- Enter your specific concern in the What can we help you with? field.
- Click Let's talk.
- Select Get a callback.
- Enter your contact details.
- Click Confirm my call.
I've attached a screenshot below for your reference.
QuickBooks makes sure you comply with your state's payroll tax regulations. To learn more about your tax forms and withholdings, kindly refer to this article: Colorado Payroll Tax Compliance. It also contains details about unemployment and e-file/pay information, to name a few.
I'm always here to help if you need further assistance with state unemployment taxes in QBO. Take care always.
