I have an employee that has not received her tax refund yet. She said she spoke with an IRS representative and was told that they have not received a W2 from her employer. The representative told her to contact her employer and have them resubmit the W-2 to the IRS. All W2's and W-3's were submitted to the SSA before 1/31/19. As the employer, what do I do or tell my employee? I don't want to resubmit W2's, because I think that would cause them to be duplicated.
Let's get this issue straightened out, so your employee can receive her tax refund.
If you manually filed the W2 form, it's best to reach out directly to the IRS to verify the status of the W2 submission that you processed. This is to avoid duplication of the W2. However, if you've sent the W2 through QuickBooks Online, I'd suggest reaching out to our Customer Care Team to check if the transaction has been successfully transmitted.
You may also check out the filing status of all the filings and payments that you made in QuickBooks Online by following these steps:
Select the Taxes & Forms tab.
Select View Archived Forms in the Quarterly or Annual forms section.