Let's edit the unbilled transaction so you can delete the employee, @paulhahn.
You can run the Uninvoiced Charges or Unbilled Charges report to check if the employee is used in one of the transactions. Here's how:
Once done, you can now delete the employee to check if that works.
If you need to reactivate a deleted worker, use your Gear (⚙️) icon, turn on Include inactive, then hit Make active for their record.
Let me also share these articles in case you might need them when managing your employees in QuickBooks Online Payroll:
Feel free to place your comment below if you have other concerns with handling your employees. I want to make sure you're all set. Have a great day!
Hello there, paulhahn.
I appreciate you for getting back to us.
There are times that an issue like this occurs when QuickBooks encounters unexpected browser-related crashes. To resolve it, try logging into your account on an incognito window. Here is a list of keyboard shortcuts to open one:
If the report shows up, you can go back to a regular browser and clear its cache. Piled browser history can be the reason for some issues on the page.
You may also switch to a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.
I've also added this reference if you want to add or remove information on the report: Modify the report in QuickBooks Online.
Also, you may visit our Self-Help page for tips on managing your account.
I want to ensure that you're able to continue working on your QuickBooks. That said, let me know how these steps work on your end. I'll be around to help you.
I've tried in both MS Edge and Google Chrome. Clearing history and cache. Closing the browser and opening it and there is no report listed called uninvoiced or unbilled charges.
I'm joining this post so I can help you in deleting an employee.
It seems that you're subscribed to Simple Start. Please note that there are feature and report differences with the plans in QuickBooks Online. The Uninvoiced Charges is only available in Plus while the Unbilled Charges report is only available in Essentials and Plus. You can check this article if you need a list of available reports in QuickBooks Online: Reports included in your QuickBooks Online subscription.
Also, we'll need to remove the employees from these unbilled charges first before we can delete them. You'll want to manually check the transactions since you don't have these reports. You also want to upgrade your subscription by following the steps in this article: Upgrade your QuickBooks Online subscription.
Here's another way to check the unbilled charges:
Once done, you can now delete the employee.
I added this article if you need assistance in running, customizing, and saving reports in QuickBooks Online: Run reports in QuickBooks Online.
If you happen to come across any difficulties while recording your entries, fill me in with the details and I'll help you fix them. Let me know and I'll gladly lend a hand.
I am not getting a Business Validation Error but get "Object Not Found: Something you're trying to use has been made inactive. Check the fields with accounts, customers, items, vendors or employees." message.
Have tried chat several times with them taking control and trying to figure out - three times no solution.
Can you help?
I'm here to help and ensure that your questions are addressed accordingly, GayV.
For me to be able to provide you with the right issue resolution, could you please tell me what are you trying to do in QuickBooks? Where exactly in the program you're getting the business validation error?
It would be best if you can send me a screenshot as well. Any additional information would be highly appreciated.
I hope you can respond to me on this thread so we can work on your concern together. Please know I'm ready to assist further. Have a good one.
The Error Message is as previously stated:
Object Not Found: Something you're trying to use has been made inactive. Check the fields with accounts, customers, items, vendors or employees.
Thank you for visiting the QuickBooks Community, GayV2. I'll be sharing information on how employee details work in QuickBooks Online. Then, I'll make sure you can delete all employees with no payroll prior to 2022 in QBO.
When you migrate from QuickBooks Desktop to QuickBooks Online, you may notice differences in how your books appear. However, employees that are active in QBDT will remain active in QBO once transferred.
On the other hand, the error message you're getting means an account, customer, item, vendor, or employee that you're trying to manage has been inactivated. To confirm this, you can filter each of these to see any objects that you have made inactivated. Follow the steps below:
Then, once you've confirmed that the employees you're attempting to delete are already inactive in the program, deleting them isn't necessary. This is because inactive means they have already been removed from the list. However, you can still see their information for recording purposes.
If you're still not allowed to inactive or delete the employees, it might be the cache full of history and temp files that caused unexpected behaviors. I suggest logging in to your QBO account using a private browser. This is to rule out the possibility of a webpage issue, and private browsing doesn't store local files or cache.
Use these keyboard shortcuts based on the browser you're using:
If it works in incognito, you'll have to clear the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. If the steps above didn't work, use another supported browser as an alternative.
Furthermore, if you referring to totally removing the Employee's details, this is currently unavailable. The reason for this is to make sure you have detailed info on your payroll for filing taxes.
Lastly, you may refer to this article to view several payroll reports that you can use to view useful information about your business and employees: Run payroll reports in QuickBooks Online Payroll.
Let me know if there's anything else you need about managing your employees in QBO by commenting below. I'll be right here whenever you have more questions about the error you're getting, GayV2. Have a great day!
Going back and forth is never easy. We appreciate you for performing the suggested troubleshooting procedures in this thread. I'll direct you to the right support for help.
Based on your scenario, I recommend contacting our Payroll Support team. This allows them to review your account more thoroughly and provide you with a resolution on this. Here's how:
Please note the business hours to ensure experts are available for assistance.
You can also choose your product and fill out the form to chat with an agent.
If you're good, here's how to keep track and manage payroll records in QBO: Run, customize, and print payroll reports in QuickBooks Online Payroll.
Don't hesitate to get in touch with Community Team if you have any other concerns or require additional assistance in managing your employees. We'll always have your back.
Thank you for joining the conversation, slamb22,
I've noticed that your colleagues have shared certain steps. Given the situation, it's advisable to engage our QBO Support team to review their company file. This approach will allow them to identify the underlying cause of the issue. Just follow Mich_S steps above.
If you have any other concerns, feel free to go back to this thread. Take care and have a good one!