Switched to online version. can't delete an employee. "Business Validation Error: This employee cannot be deleted because it is used in unbilled charges."

Let's edit the unbilled transaction so you can delete the employee, @paulhahn.

You can run the Uninvoiced Charges or Unbilled Charges report to check if the employee is used in one of the transactions. Here's how:

1. Go to the Reports menu.
2. Look for Uninvoiced Charges or Unbilled Charges report. 
3. Check if the employee that you're trying to delete is used in one of the transactions.
4. Click the transaction to open it.
5. Uncheck the Billable box.
6. Click Save and Close.  

Once done, you can now delete the employee to check if that works.

If you need to reactivate a deleted worker, use your Gear (⚙️) icon, turn on Include inactive, then hit Make active for their record.

Let me also share these articles in case you might need them when managing your employees in QuickBooks Online Payroll:

• Terminate Or Change Employee Status Payroll
• What to Expect When You Switch From QuickBooks Desktop to QuickBooks Online

Feel free to place your comment below if you have other concerns with handling your employees. I want to make sure you're all set. Have a great day!

The unbilled charges report is not one of the ones on my reports list.  What do I do?

Hello there, paulhahn.

I appreciate you for getting back to us.

There are times that an issue like this occurs when QuickBooks encounters unexpected browser-related crashes. To resolve it, try logging into your account on an incognito window. Here is a list of keyboard shortcuts to open one:

• For Google Chrome: Ctrl + Shift + N
• For Mozilla Firefox: Ctrl + Shift + P
• For Microsoft Edge: Ctrl + Shift + P
• For Safari: ⌘+ Shift + N

If the report shows up, you can go back to a regular browser and clear its cache. Piled browser history can be the reason for some issues on the page. 

You may also switch to a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

I've also added this reference if you want to add or remove information on the report: Modify the report in QuickBooks Online.

Also, you may visit our Self-Help page for tips on managing your account.

I want to ensure that you're able to continue working on your QuickBooks. That said, let me know how these steps work on your end. I'll be around to help you.

I've tried in both MS Edge and Google Chrome.  Clearing history and cache.  Closing the browser and opening it and there is no report listed called uninvoiced or unbilled charges.

I'm stuck.  

Hello paulhahn!

I'm joining this post so I can help you in deleting an employee.

It seems that you're subscribed to Simple Start. Please note that there are feature and report differences with the plans in QuickBooks Online. The Uninvoiced Charges is only available in Plus while the Unbilled Charges report is only available in Essentials and Plus. You can check this article if you need a list of available reports in QuickBooks Online: Reports included in your QuickBooks Online subscription.

Also, we'll need to remove the employees from these unbilled charges first before we can delete them. You'll want to manually check the transactions since you don't have these reports. You also want to upgrade your subscription by following the steps in this article: Upgrade your QuickBooks Online subscription.

Here's another way to check the unbilled charges:

1. Go to the Bookkeeping menu, select Transactions, and then select All Sales (or Sales menu, then select All Sales).
2. Find an open Billable Expense Charge or click the Filter button and select Unbilled income under the Type drop-down.
3. Edit the transaction. Remove or replace the employee's name.
4. Select Save and Close.

Once done, you can now delete the employee.

I added this article if you need assistance in running, customizing, and saving reports in QuickBooks Online: Run reports in QuickBooks Online.

If you happen to come across any difficulties while recording your entries, fill me in with the details and I'll help you fix them. Let me know and I'll gladly lend a hand.

Hello,

I am not getting a Business Validation Error but get "Object Not Found: Something you're trying to use has been made inactive. Check the fields with accounts, customers, items, vendors or employees." message. 

Have tried chat several times with them taking control and trying to figure out - three times no solution. 

Can you help? 

I'm here to help and ensure that your questions are addressed accordingly, GayV.

For me to be able to provide you with the right issue resolution, could you please tell me what are you trying to do in QuickBooks? Where exactly in the program you're getting the business validation error?

It would be best if you can send me a screenshot as well. Any additional information would be highly appreciated.

I hope you can respond to me on this thread so we can work on your concern together. Please know I'm ready to assist further. Have a good one.

Thank you for visiting the QuickBooks Community, GayV2. I'll be sharing information on how employee details work in QuickBooks Online. Then, I'll make sure you can delete all employees with no payroll prior to 2022 in QBO.

When you migrate from QuickBooks Desktop to QuickBooks Online, you may notice differences in how your books appear. However, employees that are active in QBDT will remain active in QBO once transferred.

On the other hand, the error message you're getting means an account, customer, item, vendor, or employee that you're trying to manage has been inactivated. To confirm this, you can filter each of these to see any objects that you have made inactivated. Follow the steps below:

For Accounts:

1. Go to the Accounting tab and choose Chart of Accounts.
2. Click the small gear icon on the right-hand side of the chart.
3. Check the Include Inactive box.

For Customers:

1. Select the Sales tab and hit Customers.
2. Press the small gear above the list of customers.
3. Push the box next to Include Inactive.

For Items:

1. Choose the Sales tab and click the Funnel icon.
2. Under Status, hit Inactive and press Apply.

For Vendors:

1. Go to the Expenses tab and select Vendors.
2. Navigate to the smaller gear icon and push Include Inactive.

For Employees:

1. Locate the Workers tab and click Employees.
2. At the top of the Employee List, click the drop-down box and press Inactive Employees.

Then, once you've confirmed that the employees you're attempting to delete are already inactive in the program, deleting them isn't necessary. This is because inactive means they have already been removed from the list. However, you can still see their information for recording purposes.

If you're still not allowed to inactive or delete the employees, it might be the cache full of history and temp files that caused unexpected behaviors. I suggest logging in to your QBO account using a private browser. This is to rule out the possibility of a webpage issue, and private browsing doesn't store local files or cache.

Use these keyboard shortcuts based on the browser you're using:

• For Firefox or Microsoft Edge, press Ctrl + Shift + P.
• For Chrome, press Ctrl + Shift + N.
• For Safari, hold down Command + Shift + N.

If it works in incognito, you'll have to clear the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. If the steps above didn't work, use another supported browser as an alternative.

Furthermore, if you referring to totally removing the Employee's details, this is currently unavailable. The reason for this is to make sure you have detailed info on your payroll for filing taxes.

Lastly, you may refer to this article to view several payroll reports that you can use to view useful information about your business and employees: Run payroll reports in QuickBooks Online Payroll.

Let me know if there's anything else you need about managing your employees in QBO by commenting below. I'll be right here whenever you have more questions about the error you're getting, GayV2. Have a great day!

Did you ever find the fix for this? 

I did all of these things and I am still getting the error.

Going back and forth is never easy. We appreciate you for performing the suggested troubleshooting procedures in this thread. I'll direct you to the right support for help.

Based on your scenario, I recommend contacting our Payroll Support team. This allows them to review your account more thoroughly and provide you with a resolution on this. Here's how:

Please note the business hours to ensure experts are available for assistance.

1. Log in to your QuickBooks Online company.
2. Click on Help (?).
3. Hit Contact Us.
4. Type in your concern, then click on Let's talk.
5. Choose a way to connect with us:

• Start a chat
• Get a callback

You can also choose your product and fill out the form to chat with an agent.

• QuickBooks Online Payroll Core
• QuickBooks Online Payroll Premium
• QuickBooks Online Payroll Elite

If you're good, here's how to keep track and manage payroll records in QBO: Run, customize, and print payroll reports in QuickBooks Online Payroll.

Don't hesitate to get in touch with Community Team if you have any other concerns or require additional assistance in managing your employees. We'll always have your back.

TreasurerAE I am also having this issue and have been trying to work on this with customer support for over 2 weeks. Were you ever able to find a solution?

Thank you for joining the conversation, slamb22,

I've noticed that your colleagues have shared certain steps. Given the situation, it's advisable to engage our QBO Support team to review their company file. This approach will allow them to identify the underlying cause of the issue. Just follow Mich_S steps above.

If you have any other concerns, feel free to go back to this thread. Take care and have a good one!