System Error Report in Payroll Tax Setup

Hi there, ValkyrieAnne.

Thanks for sharing the steps you’ve performed to resolve the error and letting us know the result. I'm here to help get you back on track setting up your payroll.

To start, open your company and enter the following link in the taskbar: http://qbo.intuit.com/app/payroll-settings-ui/payrollSettings. This will take you directly to the Payroll Set up page.

If you continue to get the same result, I recommend contacting our Payroll Support Team. One of our specialists will collect personal data to add your company to the list of affected users. You’ll be notified via email once there’s progress in the investigation.

Here's how to reach them:

1. Click the Help icon at the top to open the QB Assistant window.
2. In the Assistant tab, enter the issue/topic in the field box.
3. Press the Get help from a human link and follow the on-screen steps to complete the process.
4. Then, select Chat or Callback and provide this number: INV-53126.

To get acclimated to the Payroll feature, these articles contain links on how to perform payroll-related tasks. Click on the topic to see the complete details.

• Online Payroll Get Started Videos

I appreciate your patience while we’re working through this. Don’t hesitate to visit the Community if have other concerns. I’ll get back to answer them for you.

I opened my company and entered the link http://qbo.intuit.com/app/payroll-settings-ui/payrollSettings but it gave me an error.

I went back into payroll settings on the gear menu and I am having the same problem.

Clicking on Help at the top does not give me a QB Assistant, nor does typing QB Assistant into the Help search bar. There is only a Contact Us button which so far has not been of any help. I will try again...

Any other ideas I can try?

Thanks for getting back to us, @ValkyrieAnne.

We recently received a report about users like you getting the same error 404 Page Not Found when accessing the payroll setting. Our product team is working diligently, and an open investigation is taking place to resolve the problem.

At this time, we don’t have a workaround for you to try. For now, I'd highly suggest contacting our Support Team and provide this investigation number INV-51603 so they can add your company details to the list of affected users. By doing this, we will be able to send you an email notification once an update is available. I'll also update this post as soon as I get a message from them that this has been fixed. You can reach them through this link or by following the steps shared by my colleague: Get help with QuickBooks Online.

To ensure we help you on time our Support Team is available every Monday to Friday 6 AM – 6 PM Pacific Standard Time (PST) and on a Saturday from 6 AM – 3 PM PST. Rest assured, the agent will call you back to your agreed scheduled date and time. 

Also, here's an article that'll provide you the complete list of available payroll reports in QBO: Run payroll reports. It also includes their description, how to print one, and marking them as your favorite, to name a few.

Additionally, you're able to focus on the details that matter the most to you when you pull up reports in QBO. If you wish to know more about this process, I'd recommend checking out this article: Customize reports in QuickBooks Online.

We appreciate your patience as we work through this. Don't hesitate to leave a comment below if you have any other concerns. I'll be around to help. 

I spoke to tech support by phone. They let me know that I am on the list of 93 people who have this problem. Quickbooks is still working on the issue. If you have this problem give the tech support person the number INV-53126 (thank you @Rasa-LilaM) so they can add you to the list of people who have the error.

Since it could be a long time for a fix, there was a work around suggested.

1. Create a different log in to access the Fed & State Tax setup since the problem seems to be limited to my log in only.

2. Transfer the Primary User status to my new login. My new login would receive an email which I would need to access and accept as the the primary user. Then I call tech support to move all my ProAdvisor Certifications to the new log in . Then I would go fill in my profile on ProAdvisor. The only downside could be that if I had any "reviews" on my ProAdvisor account they would be lost.

I'll probably stop at step one, access the setup with the spare login when needed, and wait for a fix.